Dispatch KPI Report

Does anyone understand how to use the Dispatch performance report? I am completely lost. It is showing the CSRs as dispatching jobs but they are not. How does it figure the numbers? I assume it includes everything even if just a phone call and not an...

harley by New Contributor II
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when our techs sale an estimate into the job that they are on, the sold by box when you click the edit pencil by the job action button doesn't fill in, it only fills in when they sell an estimate onto another job, not the one they are on. is this a s...

nashvill by New Contributor
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