My manager was trying to close some tickets and dispatched a tech. She then manually changed the day of the dispatch and added an arrival and ending manually without changing the date. That added 12 days to the ticket. Then she completed the job with...
Good morning, all!What’s the best way to incentivize techs to sell—spiffs, commissions, or a mix of both? We’re working on automating our technician incentive structure using ServiceTitan’s configurable payroll module, and we want to ensure we’re set...
Hello, does anyone have a solution in creating labor cost codes? We are in commercial roofing and for example: 1. Set up labor 2. Roofing labor 3. Flashing labor 4. Sheet metal labor.We need our guys to clock into these codes to track the costs. We a...
Our employees receive a flat rate allowance for being on-call regardless of weather they go on a call or not. I am unsure how to add this Standby pay into ST for job costing/department revenue purposes. I can use the work around of just doing a payro...
Does anyone get errors on invoices preventing configurable payroll from running?When looking at the job costing, it will say Performance Pay is not available until all invoices are posted. I review and find that all invoices and payments in a project...
Since we have such a large service area, we have been using a timesheet code with automatic commute deduction to pay our technicians for their drive home. This works for their paycheck, but the job costing reports are a mess. We really need that time...
Is there a way to turn off drive time? We have commission techs that are not paid for drive time but on every job it adds their drive time to the job costing. We need to remove it for those techs. Is there a way to do so?
Piggy backing off of @JessicaSmith post on configurable payroll, who here uses Payroll Approval. Was wondering if people set up configurable payroll and payroll approval at the same time or come back and add it later.
