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Is anyone else having issues where they are unable to see the current week of payroll when you view payroll?
Is anyone else having issues where they are unable to see the current week of payroll when you view payroll?
When a tech is On-Call for a Paid Holiday - the office "schedules" all techs for a "paid Holiday" 8:30-4:30pm. However, techs that are on-call during the day are not getting paid for the time they work, other than if it is outside of the 8:30-4:30 ho...
We are fairly new to Service Titan and are trying to allocate on-call pay to OT hours in timesheets. This sometimes occurs BEFORE they reach the threshold of 40 hours. Currently these hours are being included in regular hours, and the workaround is p...
Since we have such a large service area, we have been using a timesheet code with automatic commute deduction to pay our technicians for their drive home. This works for their paycheck, but the job costing reports are a mess. We really need that time...
Is there a way for the techs to see their time off on the mobile side without using a non job event ?
Anyone have any creative solutions for this? It cannot be automated at this time per ST. Not that it takes a long time, but making a point of reminders, etc. every weekend to get it done is the point. Cannot imagine there is not a better way!
With our company, when a technician is on call for the week they are guaranteed 4 hours of pay. How do you put this on the technician so that it will show up automatically on their timesheet summary at the end of the week. I have not found any inform...
Our payroll platform makes us enter our regular time and overtime in a decimal format - is there a way to change the display on the time sheets to make it a decimal so I dont have to calculate it for every employee?Ex: I work 9hr and 39 min, but in d...
There should be a report that can be generated of Technician Shifts. This will help track Technician shifts, see patterns when techs call out etc.
The past two weeks I have had one day where my technicians were clocked in when not working, last week they were clocked in at midnight on a Saturday and clocked out at 11:59 PM, anyone else noticed anything like this.