We have some people in the office who should be limited to who they can assign to jobs such as managers. For example, new office people may not know that they cannot book the service manager for just...
Is there no way to add equipment to a Booked Job once it has been booked? It is super easy to forget to add the equipment. We should be able to Edit the job if we do forget, or if we are waiting to ...
When I reclassify our abandoned calls, I have a person in the drop down list that isn't an active person in our Employee database. Does anyone know where else I need to look to deactivate this ...
I followed this procedure below from Knowledge base for when a customer moves to a location we have worked at. My question is, when you name the old location "Location History" and then merge it to t...
If we schedule a tech to be on vacation it don't block the office from scheduling a job on the tech when they should be on vacation. and in the calendar it shows a vacation as a non job event witch i...
We have just joined the Service Titan Community two weeks ago. We do a large amount of work for commercial, property mgmt. and warranty companies that all send us a work order # that they generate to...
I love that in the customer location you can select the customer's preferred tech however, I wish it was more visible! Could we add it to the top of the page near the customer's name? Or find a way t...
Is there a formula for how many people I need to answer the phones, booking agents? I'm getting 400 plus calls a day and the two i have are not able to keep up. Is there any data out there tha...