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71 results
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04-27-2023
09:08 AM
I am looking for ideas on how to monitor if jobs are being booked without assigning technicians? The only alert I see is for a booked job, but no other parameters to it. Any suggestions o...
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Call Booking Details
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Previous ContributorPrevious Contributor
in Call Booking
09-16-2020
09:01 AM
1 Kudo
09-16-2020
09:01 AM
1 Kudo
03-29-2023
11:05 AM
Question!!! When I make an attempt to use our "Get availability" button when booking a call for a arrival window all I get is date with empty white boxes and no further information? Am I not...
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Arrival Windows
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Call Booking Details
03-28-2023
11:59 AM
4 Kudos
Would love to have the ability to make outgoing calls to numbers not currently in the system or linked to a client. Is there a way to dial an outgoing number through ST without creating a new c...
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Call Booking Details
by
JenniferK1
in Call Booking
03-02-2023
08:38 AM
3 Kudos
03-02-2023
08:38 AM
3 Kudos
We would like to have a way to get the customer's credit card when they are booking an appointment via the chat/schedule engine section. If you could have a way to have them send it encrypted that wo...
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Call Booking Details
by
sunshine207
in Call Booking
03-07-2023
01:59 PM
3 Kudos
03-07-2023
01:59 PM
3 Kudos
Sensitive phone calls WILL come in, and if you or the person answering the call cannot "pause" the recording, there should be an option for the admin to delete the recording. Secondly, we noticed pr...
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Enhancement Request
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Feedback
11-30-2022
02:55 PM
3 Kudos
Record outbound calls before entering info: It would be great to be able to record an outbound call before adding customer information. We often get after hour calls from our call center where the cu...
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Call Booking Details
by
updikecc23
in Call Booking
03-08-2023
10:53 AM
6 Kudos
03-08-2023
10:53 AM
6 Kudos
Currently, service titan does not have an option to automatically attach outbound calls to work orders. When you are in a work order, click on the phone number, so the call is then recorded, the out...
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Enhancement Request
02-21-2023
10:52 AM
2 Kudos
Has there been any thought to creating an arrival window labeled first call. So many companies only guarantee the first call of the day which is a set time. Can we create an arrival windo...
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Arrival Windows
03-09-2023
07:01 AM
2 Kudos
On the Calls screen, why is there a Manual Job button and also a Manual Call automatically created by the system outlined in blue? You can discard and close the Manual Call but it soon re...
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Call Bubbles
