As we are getting busier, we have a pretty extensive list each day of residential service calls that need priority service that day. The "unassigned" tab shows all calls unassigned (commercial/...
What is your favorite feature in dispatch or call booking that helps your business to be more efficient and cut travel time? Our most recent discovery has been Maps 2.0, we are currently using it t...
When I click on the dispatch screen, it always starts off at 2am view. Later in the day it shows up as 5pm view. Is there a way it will just show the view starting at 8am and p...
Hi everyone, Hope you are all doing well. Can someone please explain to me how to use Map 2.0? I have it open, but I am not too sure of how to work it. Thank you!
Does anyone know if it's possible to change the background color on the dispatch board? With the latest release, the line with the Team name is all white, just like a technician shift. I...
Can you tell me if there is a way to unassign a tech from a dispatched call? Or to undispatch them from a call so that it can be assigned to another technician. This is not for when they have t...
Some industries need to mass reschedule appointments due to weather etc. and currently there is no easy way to let customers know WHY the appointment was rescheduled, we only have the option to re-se...
Hi all- is anyone else missing important messages from their technicians? It's great that they can message us throughout the day and that it's all through Service Titan, but the only way we kno...
Fellow Dispatch Pro users, I'm looking for input on how you're handling Dispatch Pro when you have a tech and helper riding together. If you assign the call to both then DP turns off. A...