User Activity

Hey CSRs and Dispatchers (and managers), Brittany and I went Back2Basics yesterday on a ServiceTitan webinar. It was a great combination of basic tools and features in ServiceTitan, along with some best practices, call flow examples, and important KP...
WOW!! We made it to 600 group members! Thank you all for being here and being part of this group. You are each a valuable member and we appreciate your support and engagement! What has been the best part of being in the group? And what would you like...
Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...
In these times of lower call volume, we have noticed that the most successful contractors are focusing on the basics. So we are doing a series of webinars that help contractors go “Back 2 Basics.”Next week, Brittany Brewer and I will be doing a FREE ...
Which KPI is the most important to track in your call center? It's your Call Booking Rate! However, there are many factors that could give you a faulty booking rate. From call classification practices, to call reasons - you'll want to make sure you'r...