In February of 2007 Bill Joplin's Air Conditioning & Heating decided to take a chance on an inexperienced 25 year-old and hired me as the receptionist. Since then I have climbed the ranks and now my official title is Service Operations Manager. I love working for a family owned company with very high standards and ethics. We onboarded with Service Titan early 2021 from a very antiquated software and I assumed the responsibility of ST project manager for Joplin's. Fun facts about me, I am very competitive, LOVE to learn, have two awesome kids, crochet, garden and I don't like hugs.