The Product Marketing team is reaching out to see if you have a few
minutes to share your experience as a ServiceTitan customer. We’re
looking for Accountants, Bookkeepers, Admins, and Back Office employees
to fill out a quick survey so we can learn ...
With summer in full swing, it’s time to gear up for the busiest time of
the year. With an influx of repair, maintenance, and installation
requests, it becomes essential for businesses to optimize their
processes and maximize revenue opportunities. On...
While missed sales opportunities can be top-of-mind in every shop, it
can take plenty of time and resources to listen to every call that has
come in and filter for a potential lead. And using third-party solutions
can be costly since they require len...
Admins can now choose to provide CSRs with a continuous audible
notification when they are set to Off-Duty for missing or rejecting a
Call Center call. What is changing and why?Currently, when a CSR misses
or declines a call, Dialpad automatically ch...
In case you missed it, below is a recording of the webinar "Turn Your
Call Center into a Profit Center." On this webinar, Principal Industry
Advisor Angie Snow explains how you can empower your CSRs to increase
their booking rates and dispatchers to ...