ServiceTitan Community

Best Ways to Incentivize Tech Sales—Spiffs, Commissions, or Both?

Good morning, all!What’s the best way to incentivize techs to sell—spiffs, commissions, or a mix of both? We’re working on automating our technician incentive structure using ServiceTitan’s configurable payroll module, and we want to ensure we’re set...

Review posted invoices for tax zones

Hello, I've been trying to help bring out titan score up along with understanding more about Service titan. We have been on ST for around a year. I have gone through invoices and customers many times trying to find where the .50% is still missing. It...

Duplicate/ Save Icons with URLs for email templates

It would be helpful to have a feature that allows us to save company icons with their corresponding URLs for easy reuse across email templates. For instance, when adding the Facebook icon to various email designs, it would be convenient to have the U...

🚨Enhancing User Experience with a Fully Customizable Interface

I believe Service Titan could greatly benefit from a fully customizable user interface. Imagine being able to adjust the system to fit your daily needs perfectly: toggling dark mode for easier viewing in low light conditions and to help with headache...

Making Technician Required When Booking Jobs

Can ServiceTitan please make an update to give us the option of making it *required* for dispatch to select a technician when booking a job please? Our team, including myself, have made the mistake of booking a job without assigning a technician on a...

Duplicates on quick books

I Noticed that when we export batches over any customer in our current system with an underscore in its name it creates a duplicate in quickbooks. Can anyone help and give an idea why?

Membership Billing different from invoices for service calls

We have a membership at a commercial location. The billing for the membership is sent to the property owner. ALL other invoices for service calls, labor and parts, etc. need to be set up so that they go to a property management company that is a sepa...

Refunds in Service Titan (entering negative payments)

Am I the only one that absolutely can not keep it straight about when to add an adjustment invoice for negative payment (refund check for overpayment)? Or how to apply the correct amount and which task to delete to have it show up as a balance and no...

Does anyone have tips or tricks for better dispatching?

Hey Everyone, I'm looking to see if I can get any tips or tricks that will optimize my dispatching skills. I've completed with the dispatching STCU part of the academy. I'm wondering if there are any others out there. Any info would be great.

Hello, I'm new to the community

Hey there, I just wanted to introduce myself. I'm a dispatcher for a plumbing company located in Lake Oswego, Or. I'm reaching out to say hi. I'm grateful to be here and have used ServiceTitan for years. I'm in the process of completing my STCU certi...