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** COMMUNITY UPDATE: KEY FEATURES MOVED **

With the fall release, we have now moved key features of ServiceTitan Community to the ServiceTitan platform. Those features include:

  • Ideas (Note: Existing Ideas submitted will not be impacted. They will stay intact)
  • Events Calendar
  • Announcements
  • CSM contact information
As a reminder, the ability to contact Support and manage support cases is available with ServiceTitan's Help Center. Programs and Groups were decommissioned July 24, 2024. Content once located in Programs is migrating over time to the Knowledge Base.

Based on your feedback, we decided to keep the Discussions feature of the ServiceTitan Community active to ensure those unable to access Facebook have a method of connecting with other ServiceTitan customers. We will continue to evaluate alternative solutions that will provide the best user experience.

Again, we thank you for your contributions to Community. We hope you will continue to engage with your fellow customers in Discussions or on the Facebook Group, ServiceTitan Masterminds, the official social group for current ServiceTitan customers. Masterminds leverages Facebook Groups to create an environment where customers can network with industry professionals, ask questions about ServiceTitan and business strategy, share tips and tricks, and learn from community and brand-shared resources. We have a dedicated team at ServiceTitan to moderate and support Masterminds, and have made a concerted effort to encourage engagement and networking in a positive way to combat the negative sentiment we have seen in the past. We hope that you'll join us there and help make it a better experience for all customers.

Community Activity

SMS Customer Statement Log / Invoices

Can there be a section that shows invoicing history for SMS? Similar to the Marketing Activity section. Can there also be an email & sms history of all invoices? even the ones that are not attached to a job

angelpham by New Contributor
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Document Templates - Invoices

Standard Invoices, Project Invoices, and Estimates - have been unable to successfully edit & publish the template to allow office staff to easily tri-fold the piece of paper and have the Company Address & Bill To Address show up in a standard 2-Windo...

bren98391 by New Contributor II
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Emails to technicians

When I dispatch my technicians their jobs it goes to their tablets and their phones, how do I get the dispatch to show the customers email on their phones?It only shows name, address, and phone, no email.

espencer1 by New Contributor II
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Adding tax to a material pushed to an invoice

Our material is setup in Pricebook without task.When we create a PO, we add the tax in the PO.But when a material is added to a job through the invoice page, we cannot add tax. How can this be accomplished?

OHAMarkC by New Contributor
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Setting up Configurable Payroll

I am working on setting up configurable payroll and I am stuck on one of our performance bonuses. So our technician goes out and sells a repair he gets 7% commission for that sale but if a different tech performs those repairs that tech gets 13% comm...

Proserv1 by New Contributor
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job pop up needs

when hovering over a job on the dispatch board it tells the invoice total I think we should also be able to see the total costs of material in that same spot

titanz1 by New Contributor II
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Need Ideas for Trouble Shooting-Mobile Invoice Items

We have PPE (as Material with a $ amount) attached to all services we offer. In the last week or so, for sure around the time of the last update, the following issue has presented:When Tech chooses appropriate Labor option, PPE automatically is on th...

eladner by New Contributor
  • 71 Views
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Getting Started

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