Pics/videos
Does anyone else have issues with your pictures and videos attaching to an estimate, but they are showing blank?
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Titan Camera
Hello all, one thing I find that limits our professional experience for our customers is the very limited camera system. When I attach pictures and videos to an estimate, they come across out of order and the videos look like “?” There are several ot...
Discarding Job Generated $0 Invoices - AIA Used Instead
Hello ST Community,We currently use AIA billing over invoices in projects 85% of the time. During the project, labor and material are being costed to the jobs within the project, resulting in invoices being generated. However, we never use those auto...
Pick List Suggestions
HI! I'm trying to get some ideas on how to make it easy for our install coordinators to print out pick lists for the warehouse. With 7 different locations, some use the inventory app, and otehrs don't. Also, from my understanding, the pick lists are ...
Adding new locations - Based in Canada
HowdyI am located near Vancouver, BC, Canada. when i go to either "create a new client" or "add a new location" to an existing client. The search bar never offers address suggestions or auto populates. Are there some canadian titan users
Auto-Discount
Is there a way to have a discount or fee automatically add to the invoice with another item? Say we have an afterhours call when the After Hours Service Call is added to the invoice it will automatically add a premium fee to the invoice as well.
Plumbing only Contractor Discussion
Based in Indianapolis, we are a plumbing only contractor on a growth path. Curious as to what other service focused (residential and commercial) plumbing contractors see as their success rate with their estimators. We stand between 32-37% depending o...
Email Attachment Tracking - please vote!!!
How many times do you get a customer that says "you never sent me an email" when you did? It's great Service Titan is able to keep track of emails sent though the software and the exact time the customer opened it! It is such an awesome feature.Howev...
Alerts for Notes
Is it possible for ST to create an alert for when a tech adds a note to a job? All other dispatching softwares I've worked with has this option. It is not productive to have to constantly check jobs multiple times a day to make sure we aren't missing...
Remaining positive on calls
Conversation topic for the group:As a Customer Service Representative, we are the first voice the client hears so we want to make sure it is a pleasant one. However, if a Customer Service Representative is genuinely having a bad day and is upset - ho...
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