07-24-2020 11:00 AM
05-04-2023 08:55 AM - edited 05-04-2023 09:19 AM
@baraica is there any update to adding this feature. In Florida we are a 2-party consent state and i don't want to have to rely on emplyees to always notify the customer that they are being recorded. We turend on a notification through our VOIP provider (8x8) but when outbounding from ServiceTitan, it calls us first and thats when the VOIPs notification plays which is before the customer has been connected.
07-24-2020 01:00 PM
Hey Melissa- the tech support team is correct! We don't have a way to add that recording to the outgoing calls you make but hopefully it can become a new feature soon.
07-24-2020 12:55 PM
Our outgoing calls are recorded as long as we call from the number on the customers account.