Seeing the tags

dawnbradley
New Contributor

Hi there, 

When booking a call we don't always see the tags next to the person's name or if there are more than one (like the one that is attached to this (there is a billable tag that you don't see on this screen).  How do you get this so we can see the tags without going into the customer's file? 

Calls Screen.png

1 REPLY 1

jsaddouk
New Contributor III

Hi Dawn,

I am seeing the Tags " Billable " when I search for the customer Hilston Garden Inn ( see image) 

Monosnap Calls - ServiceTitan - Google Chrome 2024.png

This is from your Next account, I will be emailing you shortly to grant me access to your live account to see if I can replicate the same results and begin troublshooting if necessary . 

Jaouad S.
Customer Support Advocate II