Interested in knowing what everyone does for their multiple phone numbers as I have not memorized each one. For example: If i leave a message for a client I tell them to call back our "main number" instead of the Google tracking number that they orig...
We would really like to see if we can click on an open space on the dispatch board and book a job for a certain customer. That would be a huge help!
I would really like to see ST classify the call when rescheduling the appointment time. Currently, unless you add a note on the account somewhere, the bubble will not close when rescheduling an appointment. This can be a bit tedious when fielding hun...
We use the schedule to book jobs. There doesn't appear to be a way to denote when a technician is taking PTO on the schedule. Am I missing something?
My company is finding the "Arrival Window" and "End Window" an absolute nuisance... It is taking twice as long to book a job, and that is only if it does not kick you back stating you did not enter it (even if you did). We wish they would make this f...
Can we have a notification besides the green bubble, like the whole page light up or there be a sound something that indicates a call is coming in. Often I am multitasking and not all of my calls have bubbles so I am not constantly checking to see if...
I love the idea of the customer portal, but we have customers reach out to us weekly saying that the portal has not been working for them. Many customers receive this error message and we never know what to do. Is anyone else having this issue? Any i...
When using Capacity planning, there is a flaw in that the schedule covers up the Team name assigned to each section of Technicians when viewing the Dispatch Board. Can you please fix this snaffoo so that we can see the team names in their entirety ev...
I've noticed recently a handful of our inbound calls are not populating. I confirmed with a few of these calls that they are not showing up in the call bubble and you can't find the call to listen to it if you search for it after it is complete. It's...
One of our field managers would like to know if it would be possible to add his email to every single job that we book. This way, when he is out in the field, the technician can send the email with the estimates to him so he can see them easier than ...
