Call Centers are the heartbeat of the company. They are the place where customer relationships begin. Each team member has a critical role to play, to ensure a positive customer experience, and to set up the field team for success.
Just like every good sports team has a playbook, every call center team should also have a playbook, complete with the plays you need for a winning team!
We are excited to share a Call Center Playbook template for Call Center Managers, specifically related to home service companies. Simply make a copy of this Google Doc, and can then design this template to fit your company and your needs.
In this video, Angie Snow will walk you through the playbook and show you how to best utilize this template.
