Hey Everyone, I'm looking to see if I can get any tips or tricks that will optimize my dispatching skills. I've completed with the dispatching STCU part of the academy. I'm wondering if there are any others out there. Any info would be great.
I searched mildly to find if there was a relevant conversation to no avail. We’re a smaller company so obviously messaging systems like Slack and Teams are outside our budget. We use to old school with the group chats and personal numbers but the big...
I love the new feature with the technician chats showing as unread but I miss having it show in it's own side bar on the far right side of the dispatch screen. Would be great if that part could be restored as it was before
At our company we have dispatchers working weekends, early mornings, and nights it would be very beneficial for a "Mark All as Read" button to be implemented so each dispatcher doesn't need to manually check every single text message when their shift...
My guys only see the job they're dispatched to. However, sometimes I need to communicate to them that they need to get a tool from the office for let's say job #3. How do I communicate that with the techs in the morning about something they can't see...
We used to be able to pin the SMS panel on the dispatch board so we could see in real time communication with the techs. The instructions in service titan still say that it can be turned on in Board Appearance. It can not. It disappeared in the last ...
Spoiler (Highlight to read)Hello, I would like to request that the messages sidebar on the dispatch board contain a pin so we can pin it to the board and make it more the way it used to be before it became a drop down in the latest update. Hello, I w...
Are there any plans to have the location name as an option to have shown on the dispatch board with the 5 day schedule? This was something CSR could toggle on in the old 7 day schedule but since the 5 day schedule release it will only display Custome...
Hello everyone!My name is Daniel and I'm a user experience researcher supporting our ST dispatch team.We have a survey on the existing Dispatch Pro experience and a new Dispatch Assist feature currently being considered.We'd like feedback from anyone...
When I dispatch my technicians their jobs it goes to their tablets and their phones, how do I get the dispatch to show the customers email on their phones?It only shows name, address, and phone, no email.
| Subject | Author | Posted |
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| 11-18-2024 07:31 AM | ||
| 11-01-2024 08:05 AM | ||
| 10-25-2024 08:27 AM | ||
| 10-23-2024 01:31 PM | ||
| 10-14-2024 02:17 PM |
