Dispatch
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Resolved! Non-Job Event

I've searched everywhere to find when a non-job event was created. It's clear who created it, but it would be amazing if we could see when. Any ideas?

Color blocks on scheduling board editing

Give us the option to change the color on the scheduling page to whichever tech we choose…after the system auto assigns a color base on current rules…color coding the scheduling helps us stay organized Currently if color option is on and two techs ar...

LuisEfren by • New Contributor
  • 239 Views
  • 0 replies
  • 0 kudos

Non Job Events Visibility - Clarification

Good afternoon, I have been searching for some clarity on non job events. Is it accurate that there is not a way to make non job events visible to the techs beyond 7 days? I have received multiple requests from techs to be able to see non job events ...

TabithaM by • New Contributor
  • 211 Views
  • 0 replies
  • 0 kudos

Does anyone have tips or tricks for better dispatching?

Hey Everyone, I'm looking to see if I can get any tips or tricks that will optimize my dispatching skills. I've completed with the dispatching STCU part of the academy. I'm wondering if there are any others out there. Any info would be great.

Katied by • New Contributor
  • 415 Views
  • 1 replies
  • 1 kudos

Debrief Technician/ServiceTitan or Other?

I searched mildly to find if there was a relevant conversation to no avail. We’re a smaller company so obviously messaging systems like Slack and Teams are outside our budget. We use to old school with the group chats and personal numbers but the big...

leac by • New Contributor
  • 436 Views
  • 1 replies
  • 0 kudos

Technician Chat Appearance

I love the new feature with the technician chats showing as unread but I miss having it show in it's own side bar on the far right side of the dispatch screen. Would be great if that part could be restored as it was before

taliasc by • New Contributor
  • 486 Views
  • 1 replies
  • 5 kudos

Tech Communications

My guys only see the job they're dispatched to. However, sometimes I need to communicate to them that they need to get a tool from the office for let's say job #3. How do I communicate that with the techs in the morning about something they can't see...

Ventirght by • New Contributor II
  • 656 Views
  • 1 replies
  • 1 kudos

suggestion - Dispatch Board SMS

We used to be able to pin the SMS panel on the dispatch board so we could see in real time communication with the techs. The instructions in service titan still say that it can be turned on in Board Appearance. It can not. It disappeared in the last ...

mhmaapg by • New Contributor
  • 1091 Views
  • 2 replies
  • 3 kudos
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