My guys only see the job they're dispatched to. However, sometimes I need to communicate to them that they need to get a tool from the office for let's say job #3. How do I communicate that with the techs in the morning about something they can't see...
We used to be able to pin the SMS panel on the dispatch board so we could see in real time communication with the techs. The instructions in service titan still say that it can be turned on in Board Appearance. It can not. It disappeared in the last ...
Spoiler (Highlight to read)Hello, I would like to request that the messages sidebar on the dispatch board contain a pin so we can pin it to the board and make it more the way it used to be before it became a drop down in the latest update. Hello, I w...
Are there any plans to have the location name as an option to have shown on the dispatch board with the 5 day schedule? This was something CSR could toggle on in the old 7 day schedule but since the 5 day schedule release it will only display Custome...
Hello everyone!My name is Daniel and I'm a user experience researcher supporting our ST dispatch team.We have a survey on the existing Dispatch Pro experience and a new Dispatch Assist feature currently being considered.We'd like feedback from anyone...
When I dispatch my technicians their jobs it goes to their tablets and their phones, how do I get the dispatch to show the customers email on their phones?It only shows name, address, and phone, no email.
when hovering over a job on the dispatch board it tells the invoice total I think we should also be able to see the total costs of material in that same spot
My Technicians struggle with getting the specific details for the work they need to complete. The JOB SUMMARY is not designed (nor should it be) to contain every minute detail of a job appointment. Currently: Job > Job Details > History > Estimates >...
Is anybody using it yet?First for context, our team consists of Residential Hvac install and service, light commercial, Plumbing install and service, and Electrical support, service, solar and generator. 4 CSR, 5 dispatchers across all the department...
Hello ST commutnity.We implemented dispatch pro to our company about 3 months ago i must say its great! it helps in so many areas within our team. Please share your experience. If you have any questions I would be more than happy to help!
| Subject | Author | Posted |
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| 12-19-2024 07:52 AM | ||
| 11-18-2024 07:31 AM | ||
| 11-01-2024 08:05 AM | ||
| 10-25-2024 08:27 AM | ||
| 10-23-2024 01:31 PM |
