I love the filter section as we have many different teams and in turn different employees in the office that work primarily with those employees out in the field. I think it would be very helpful to have those filters be able to be permanent per empl...
I will probably submit a ticket but adding events on the dispatch board is not working. We go to add one like normal and it gives the indication that it is "saving" but doesn't end up doing anything. Nothing gets saved.
Contact info for the customer needs to be added to the Job Pop Out.Add the Customer's Phone# and Email under the Location address.That way it's all 'at a glance' and you don't have to click on the 'Customer' to open ANOTHER window to see it, or click...
Is there a way that I can put on ST jobs that additional work is needed but we don't have a schedule date yet? For example, we need to go back and do trenching and ground rods when the ground is thaw. Where can I stick that job without scheduling?Sec...
Hi all. I have one dispatcher who uses the dispatch board to send messages to our technicians almost everyday. But the percentage of dispatcher who visited the dispatch board is only 12.5% which is not right. Does anyone have the same issue or knows ...
I was hoping there was a way to change the technician order on the dispatch board. We would like to have our supervisors at the top of their team and unfortunately, that can not be done because their names do not start with the letter A. I can have t...
Hi, it would be very helpful to be able to link appointments from our dispatch board to a, personal, GMAIL calendar.
How can we split these two Email notifications and Texts/Dispatch notifications?In our previous software, we were able to choose which notifications the customer gets.For example, they may only want the appointment notifications via email while other...
The dispatch board currently organizes technicians alphabetically within each service department.Each week, we run a report that ultimately helps us determine our batting order for the week for our technicians per service department. We'd love for th...
I would really like for ST to have an option for dispatchers to have a live, auto-updating page showing the technicians current hours for the week. This is very vital to trying to manage labor for techs! We cannot try to keep them to 40 hours if we d...
