Posts

Resolved! Office training - coop student

We currently have a grade 12 high school student who is doing a full time coop placement with us. He is enjoying the technician side of it but we were thinking that we should also train him from the office side so he can see all different roles. He i...

KhianaKlatt by Valued Contributor II
  • 2238 Views
  • 8 replies
  • 1 kudos

Resolved! Delete deactivated non-job Event codes

It would be really nice if we had the option to delete a deactivated non-job event code. It would also be great if we could use the same

crob by New Contributor
  • 713 Views
  • 1 replies
  • 1 kudos

Special Instructions on Job

I posted an idea of possibly being able to see the "Special Instructions" of the job on the pop out screen instead of having to go to the actual job page. You can click on the link below to vote for this idea. https://ideas.community.servicetitan.com...

H_Imbach by New Contributor III
  • 1161 Views
  • 4 replies
  • 3 kudos

Issues with maps 2.0

This past week i have been having issues with our Maps 2.0 not showing the jobs. I have made sure the addresses are verified but they still are not showing on the map. Is anyone else having this issue? Any troubleshooting ideas?

cfalonehtx by New Contributor II
  • 814 Views
  • 2 replies
  • 0 kudos

🎉Idea🎉 “Sticky Notes”

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3210 Let’s be real, we are all busy!Technicians working hard in the field and office staff keeps customers informed and taken care of. Wouldn’t be nice to be able to post a “Sticky note” to t...

BayleeR by ServiceTitan Certified Administrator
  • 1010 Views
  • 4 replies
  • 3 kudos

Resolved! Action Cancelled Messages

Is anyone else getting an action cancelled message when trying to move calls around on the dispatch board? One of our dispatchers was getting those messages despite having all her settings set up like normal. As in the same as yesterday where she had...

jaquelin by ServiceTitan Certified Administrator
  • 4076 Views
  • 14 replies
  • 3 kudos

Job Color Codes

I have posted an idea of the possibility for jobs on the dispatch board being color coded for easier view of not having to hover over the job to see the tags. There could be a color for most important tag (example: additional tech, ladder needed, etc...

H_Imbach by New Contributor III
  • 980 Views
  • 1 replies
  • 3 kudos

Tech Chat

I have posted an idea regarding the technician chat on the dispatch board. May help others as well that don't have the dispatch board on screen all the time to see the messages from techs. https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-31...

H_Imbach by New Contributor III
  • 930 Views
  • 1 replies
  • 2 kudos

Resolved! Next day jobs

Good Afternoon, We would like to suggest an idea on technicians not seeing jobs for the next day till they come in to work. Like setting a time when they can see them. Example our technicians here start at 7AM. we would like them to see there next da...

vanessar by New Contributor
  • 972 Views
  • 1 replies
  • 0 kudos

Appointment Special Instructions hack

Gooood morning! I figured out a workaround for making specific appointment types stand out on the dispatch screen! For now, it is not possible to add a specific tag to an appointment to make a distinction between it, and another type of appointment. ...

ChelseaAce by New Contributor III
  • 1077 Views
  • 2 replies
  • 3 kudos