As of this morning none of our partner portal users can cancel any jobs. We own 5 markets so all of my office is on partner portal users. Admin have direct market log ins, we can cancel jobs. Ive reached out to support for help via email since my onl...
I understand this is currently not a feature, but it would be a very helpful one. The ability to manage the other appointments on your calendar along with your ServiceTitan appointments all in one place would be way more convenient than having to mov...
https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2745 The 'Route Optimization' feature on the dispatch board needs some love. I've linked an Idea I made for it.
Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...
has anyone used schedule engine on here ?
In our dispatch we do have a wait list we all keep on paper and pen, so we decided to utilize Service Titan for these types of call. Most of the time we get to these calls, but sometimes we can't help them.Here's the workflow I created that helps our...
We are always sharing great tips and ideas for dispatchers in our Community CSR / Dispatcher group. Over the next month, we will adding additional resources and materials to help dispatchers be successful. This week I shared 4 tips within ServiceTita...
None of our employees work 9-5 shifts. Why is this the only default option? My techs work 7-4 my office works 8-5 and we work shifts 8-4. There needs to be flexibility.
We want to start using the Map more and I see some other posts with regard to filtering the information showing on the map. I am wondering if anyone knows if there are any Vehicle GPS systems that can integrate with Service Titan for more real time t...
If you haven't joined our CSR / Dispatcher Group here in community, we'd invite you to join. A couple of weeks ago in the group, we shared an article on nine best practices on how to effectively schedule technicians. We are going to take a deep dive ...
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| 06-02-2023 11:20 AM | ||
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| 01-13-2023 09:16 AM |
