ServiceTitan Community

I wasn't able to find a way to have dispatch notifications not be sent out if a tech opens up a paused job....sometimes he has to pause a job and then go back into it to make notes etc and it is sending the customer a notification that he is coming back.

when he is not. Any suggestions? There is no way to only send a dispatch notification one time..I have already asked ST support and I do not have time to turn off the notifications for each customer after the initial one.

Dispatch board automatic rescheduling when dispatched.

It would be very helpful if jobs would automatically be rescheduled to the time a technician is dispatched and the end window automatically adjusted to the time the job is completed on the dispatch board. It would make the dispatch board look so much...

Is there a way to create a notification or alert for our techs that will notify them when a job is moved to their schedule? Right now our technicians are not notified when we move jobs around.

Hi, after speaking with support I've realized that there isn't a way to customize a message for each tech that goes out prior to the scheduled job. I have a video for each tech and was hoping to be able to add a unique URL to each tech's message.

Would like to be able to see jobs out past 30days that have not been assigned or scheduled within the job tray.

Drive time I noticed that tech time spent driving from the time they dispatch to the time they arrive is tacked on the total hours in timesheets, it is not represented in the job costing report for that job. Drive time needs to be auto added to the inv.

How do I calculate the sold threshold for Job Type. Is this the same as the cost of the job type?

Couldn't we eliminate a lot of issues if we moved to 24 hour time (aka military time) rather then 12 hour clocks that required setting AM or PM instead of 1500 versus 3 pm which MIGHT get booked as 3 am instead?

Has anyone see this on the Appointments? I copied what the "Appointments - FAQ" says happens when a tech asks for an appointment. I don't receive a mssg or SMS. Nothing shows in the "Alerts". The system seems to automatically create a new appt.

How will I know when a technician has requested an additional appointment?When a technician requests an additional appointment, their current appointment is marked as Done and:An appointment request message appears in the side bar of the Dispatch Boa...

At times a customer wants their history emailed to them. I would love to be able to send an email with all of their invoices, paid and unpaid, to them. Instead of having to send them one by one.