I'm trying to figure out how to get the send "Job Details" button to populate and send the actual location information on where we are dispatching the technician. As it is, it populates the billing info and we have to delete that a re-type the actual...
I had an idea to be able to mass delete technician shifts. You can bulk add them but you have to delete them one by one. Please go vote for my idea!!!
Can you tell me if there is a way to unassign a tech from a dispatched call? Or to undispatch them from a call so that it can be assigned to another technician. This is not for when they have time on the job, just to send a different technician than ...
Is there any way to adjust the time on the dispatch board to match the business's local time for remote employees? Some of our office staff (including me) live in a time zone that is four hours ahead of the main office. when we are making adjustments...
What kind of skills are you utilizing to improve your capacity planning?How many job types are tied to skills and are you able to leverage this for capacity planning? We leave calls unassigned until dispatched and struggle to make ACP work properly.
Scheduling a Job, you look at the Dispatch Tab and find a date that looks like it will work, because there is time available there, you enter all of the details and Save, then you get a Pop Up Bubble warning that the Technician is already assigned to...
I am looking for a way to have our fit in/emergency call ins work to a bit better for this system. Currently when we have people who call in and need to be seen same day we book them like a usual job and leave it unassigned. When a technician is avai...
I was just wondering with the new release notes why you cannot click and call from the location page without having to close out the pop up window 1st and also why can't you email the memberships to the customers from the membership page? I feel that...
Hi all- is anyone else missing important messages from their technicians? It's great that they can message us throughout the day and that it's all through Service Titan, but the only way we know they messaged us is a small ding noise. There is no vis...
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