Chat time response Report

Nwoodard0923
New Contributor III

Does anyone know how to pull a report with the average response time on chats? I know it's a feature in Titan Advisor, but I'd love to have a scheduled report so the CSR can see it on a daily basis and make it a goal to lower that number.

 

Thanks all!

6 REPLIES 6

Nwoodard0923
New Contributor III

Here is someone else's idea for the same thing if you all want to go vote for it: https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-994

AKUMP
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I would vote for this! 

Angela Kump
Jr. Sys Admin - Bonney

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

That would be interested in that as well! You could create an idea and share the link here with us so we can upvote it!


Miranda Hufford, Office Administrator @ Red Barn Service, LLC

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

One idea for decreasing your average response time is turning on an autoresponder for after-hours chats. (It counts as a response!)


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

We've done this already, but good call!

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I think I also answered you on Facebook, but the short answer is no. I've asked for it since TitanAdvisor was in beta!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions