Training Tuesday - Technician Scorecards, and Technician Two-Way Chat

[asnow]

Be the FIRST TO KNOW what's coming in the next release! Shea Horner joined me today on Training Tuesday to share two of his favorite updates from the ST-60 Release: Technician Scorecards and Technician Two-Way chats between technicians and customers.

Technician Scorecard: View in depth performance of your technicians from sales by division and type, hours worked, customer satisfaction, conversion rates and closing rates. Select a date or date range for desired metrics.

Technician Two-Way Chat: Technicians will now be able to respond to customer chats while using the ServiceTitan Mobile App. This can only be done by updating technician permissions in customer communications.

For a full overview of all updates coming in the ST-60 Release, register for the webinar on June 10th here! 

[kpfaehle]

Will the two way texting only be for jobs that the tech is assigned to?  

[asnow]

Yes, that's correct.

[AshleyB]

Some great features are coming out in ST-60 Release 🙌

[wch_alex]

If you wanna see all the release notes here is the link in the knowledge base LINK.

[asnow]

Thanks for adding the link!