Posts
Resolved! Certified Celebration?
I would like to request confetti and balloons to pop up on the screen when someone completes their Certified Administrator certification(and recertification). I just finished my re-certification for this year and remembered my disappointment when it ...
New to the Torch Network
Hello everyone!!
Does anyone charge for invoicing through Vendor Self Service Portals?
Good Afternoon Titans,Has anyone else noticed a significant rise in the amount of commercial clients needing to be invoiced through Vendor Self Service Portals?If yes, do you charge a fee for setting up and invoicing through their portal? I am consid...
Resolved! Academy Videos
What videos do you recommend for Customer Service Representatives trying to master Service Titan? What was your personal favorite video or subject that taught you the most?
New ServiceTitan Content Writer
My first experience working in the trades was at a small family residential re-roofing company. I started as the receptionist and my training (in its entirety) was “sit in that chair and answer that phone”. I did everything I could to learn everythin...
Call delay
We have our phones integrated through Service titan. We noticed that when we are calling a customer, there seems to be a pretty bad delay with our conversation.We don’t think about it when someone calls, but when we call someone
Our First Day is Dec 1st!!! What should I be prepared for?
Hello everyone, our first day of officially using ST in the field is Dec 1st. Wondering if anyone has any tips or things I should be aware of that are good to go over to make sure I am as prepared as possible for Day 1 of launch. I know there will pr...
Displayed User Name
Is there a way to, on the location record screen, where it lists "Calls" the calls could be assigned to the agent's actual name instead of their user name? When agents use the ServiceTitan generated username, it is not specific at all to who the agen...
In-House Service Titan Training for Associates
I want to do a weekly Service Titan training for in-field or in-house Service Titan users from our Goettl Austin branch. I'm posting to see what type of engagement ideas other ST users/engagers may have for these trainings. I'm still figuring out how...
