Hey guys! Sometimes I deal with petty technicians who love to make the life of a dispatcher a little difficult. As much as we would all like guys just to go out and service the client without questions/pushback, well we don't live in that perfect world. I would like to see if there is a way to hide the previous technician who was out, I don't mind having the technician see previous job history or previously built estimates, that is amo for the next technician to build rapport with the client. Sometimes you don't want to reschedule a client just because of a sudden call out and the next technician should just go when asked but we all have those one or two that love to push back. As well as some clients have requested a technician not to return to their home/ business. Keeping certain information private is best for the team. Or a technician who asks not to go back to a client's home because even though there was no formal complaint, the right tech call sometimes calls for us to send someone who just didn't click and could potentially have issues in the future. Always try to avoid those 1-3-star reviews. Any way to hide the previous technician's name/identity? Any suggestion?
