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Labor units for estimating

HiI love the new service titan estimating setup for the desktop version. I feel 1 thing is missing and I don't know if I am looking at it wrong. All of our line items have been set up with labor units. I don't know why labor costing cannot be added i...

Estimates

Has anyone seen if there is a way to combine 3 or more estimates into one?

Resolved! Different job summaries for different appointments

Is there a way to add different job summaries for different appointments on a job?For example, if we go out for a service call and afterwards find that we need to go back for additional workWhen I add a new appointment, it shows the same notes for th...

Estimate screen

On the mobile side how do we get the signature box to be darker. I've had a few customers that can't see the box. the signatures for the invoice are darker.

kpfaehle by • New Contributor II
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  • 1 replies
  • 1 kudos

Non Convertable by task

Is there any way to make a job non convertable by task code instead of job type or $?

BBass by • New Contributor
  • 1896 Views
  • 2 replies
  • 1 kudos

Resolved! Payment notification

Is there a way to get an email alert for online payments only?

Caryn by • New Contributor II
  • 3065 Views
  • 4 replies
  • 0 kudos

Resolved! Property Data

Is there a way to give all my CSR's access to property data. The button is under the service location address for all my admins but not my CSR's. I haven't been able to locate this feature in the permissions tab for employees

DamienJ5 by • New Contributor
  • 1698 Views
  • 1 replies
  • 0 kudos

Resolved! Shop Time Event

If a tech is in a non-job "shop time" event, is there a section for them to write what they are doing (such as cleaning trucks, etc)? I was told by ST that this does not exist.

Janet by • New Contributor
  • 2761 Views
  • 4 replies
  • 1 kudos

Resolved! Customer Job Completion Surveys going out at 1:17 AM?

This morning we were notified by an angry customer that a Job Completion Survey text went out to them at 1:17 AM (6/27) ... for a job that was completed on 6/24... I saw other similar posts in ST Masterminds and was wondering if ST could confirm this...

thomashogan by • ServiceTitan Certified Administrator
  • 2621 Views
  • 4 replies
  • 1 kudos

Resolved! Job incorrectly marked as "Completed"

Occasionally we have technicians mark a job as "Completed" when they should have marked it "Done for now"Is there anyway to change the status from "Completed" to "Done for now"?

kevinfow by • New Contributor III
  • 1658 Views
  • 1 replies
  • 0 kudos
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