Mobile App
Has anyone else had a lot of issues with techs closing out and the app not closing them out. We have had this happen on several occasions.
Posts
Unable to Log Into Mobile App
I have three technicians that are not able to log into to ST at all. I am trying to get with support but they have not been able to connect me with anyone. Is anyone having this issue as well?
Allocating Material Faster
We are located in an area that has bad service and our crew leaders are constantly running into issues using Crew Mobile because it either logs them out or freezes while they are allocating material. What can we do different?* I will add, this is for...
Resolved! Photos downloaded to wrong job
I have a tech who downloaded his photos to the wrong job. Is there a way to move them to the correct job?
Missed Meal Break Stopping Clock Out
Hi! Hoping someone can help me - If my technicians are on an all day job and don't take a meal break, they are receiving an error code that they can't clock out because they didn't take a meal break. Can I turn this setting off?
Ability to Calculate Prices based on Job Tags, Business Unit, or other
It would be helpful to have the ability to toggle technicians' ability to calculate prices based on the tags on a job, business unit, or other.The issue: We work for both residential & commercial customers. For most of our commercial customers, we do...
View saved credit card in mobile
Is there a way that our techs can verify that a card has saved to a client file? We are not looking for them to see the card number, just a verification that the number has saved.
Technician Dashboard
Does anyone know how to edit the technician dashboard to show sold hours? Close rate %, total revenue and average sale $ are great but we expect our team to bring their indiviudal sold hours to the daily team meeting every morning.
Mobile version video instruction
Hey you guys, Since the new update to ST, I have been able to locate the Blue Collar Nerd tutorial video, which was very helpful for inner office operations. However; I'm sure there were also changes to the mobile side. Do you know if there is an ins...
No Internet Connection Despite Network Connection
One of our technicians mentioned that he is unable to see any of the photos he takes on a job when he is trying to email them to the customer. This just started for him a couple of days ago. I did all of the I.T. troubleshooting, uninstalled and rein...
