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New Idea

Hello,I would like to submit a new idea. I'm new at using this community messages and not sure if this is were I'm supposed to tell you about it. Hope it's done correctly. I created a new idea COMMUNITY-I-2487 that would greatly help our tech's out i...

Deneen by • New Contributor
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mobile

My techs are on call one week at a time. Our time from 8am-4pm is considered regular and 430pm is nights and weekends charge. We also have a holiday charge. If our times are set as such why does ST not reflect this and they have to go in manually and...

abbycamp by • New Contributor
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Resolved! Making A Form Mandatory

Hi Ya'll! We are running into a bit of a problem trying to have the techs fill out an HVAC checklist form when they are on an install job. We put a trigger on it for “when close out button is tapped” but it still allows them to fill out later and the...

Katierossi by • New Contributor II
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  • 6 replies
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Automating Adding Sub-Items to Items on an Invoice

Is there a way to automate the addition of sub-items to items on the ST Mobile invoice tab? Our inventory/job costing system has different categories for different material types (ie: electric, plumbing, gas, sheet metal, etc). These materials are al...

Nelson_Gothard by • ServiceTitan Certified Administrator
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Limited information in Mobile without opening jobs

The information a technician sees in mobile without actually opening a job is very limited. We should be able to configure this information in a way that works for our individual shops, and add custom fields if needed. Please vote for these in ideas!...

lortega_ by • New Contributor
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Tech work schedules

Would like techs to have visibility in their assigned work and on-call schedule for period of time (2-4 weeks). Not job or non-job assignments, but work schedule. Since tech shifts are already created and visible for admins, would like that same visi...

mborowsk by • New Contributor
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Events - Tech unable to see if TIMESHEET not checked!

With the newest update, there was a checkbox for "Needs a timesheet?" added to the new event settings. We use 1call dispatching, so our techs can only see one job at a time. With this we use events to let staff know if they need parts for a later rep...

aware134 by • ServiceTitan Certified Administrator
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Proposal Templates

Can we please get categories for our proposal templates? It would make it soooo much easier for our Techs to find.

Resolved! Removal of signature required when charging card on file

When our techs go out to a tenant/landlord job and there is a card on file, a signature is required even if the landlord is not present. Is there a way the tech can charge the card on file upon completion without a signature? Or use the authorization...

AlexPhylactou by • ServiceTitan Certified Administrator
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  • 5 replies
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Booking a job for multiple techs in mobile needed

When We book a job in the mobile app, it only allows us to book the job for ourselves.Often we will have a tech with a helper and if the tech picks up an extra call they can only book it for themselves and not for the helper that is riding with them....

noah_com by • New Contributor II
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