Resolved! Technician Two Way Chat
Question: Do they have to be on the job to chat or can they chat any job they have permission to see? Hoping that my salespeople can chat with their follow ups.
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Posts
Adding a signature field to pdf forms
So in the new release, ServiceTitan announced that ServiceTitan Mobile now supports signature fields added to .PDF forms using software like Adobe Acrobat. With this change, signature fields will open in a pop-out so customers can easily provide a si...
Why can't a tech unsell an estimate from the field?
A tech should be able to unsell an estimate from the field. Obviously if the work has been booked to another job they wouldn't be able to, but this should be a permission-based setting that techs have access to.
Collecting Payments with QR Codes
I would like to get a QR Code payment option implemented.When the job is complete and the tech goes to collect, a QR Code option would be a payment method in the drop down menu along with "Cash, Check, Card, Greensky Financing". This would allow the ...
Admin Mobile App
I would like an admin version of the mobile app for when I am away from my desk. I can dispatch while remote.
Field Technicians Ability to download previous invoices through History
Our Sales Team needs access to be able to download a PDF of a customers install invoice. Unfortunately our only option right now would be to manually email them each invoice, or to set them up with an office login to be able to search/save them thems...
Two way chat for technicians
Our technicians could really benefit from being able to text the customers even after they've arrived at the location. Due to the nature of our work, we complete many jobs when the homeowner is not there and texting is sometimes the only way they're ...
Allow techs to call through ST on previous jobs.
It would be nice if techs could call customers, through the "call" button on ST, on previous jobs that are in their history.
Resolved! Mobile App: Adding and Renaming Pictures
Multiple technicians have indicated that adding pictures is a huge pain. They've stated that they need to click on the Camera Icon to add a picture, and once it's added, they need to then go back into the camera icon to do it again. On larger project...
Purchase Order screen clearing out on mobile app
Has anyone else ran into this before? For a few of our technicians who are working on the mobile app have experienced that when filling out their purchase orders, it will randomly clear all entered text. Its not every purchase order, it happens rando...
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Unanswered Topics
| Subject | Author | Posted |
|---|---|---|
| 02-26-2025 02:15 PM | ||
| 01-20-2025 12:21 PM | ||
| 12-05-2024 10:12 AM | ||
| 11-14-2024 01:24 PM | ||
| 09-05-2024 09:15 AM |
