Pricebook Issue: Save button

Samantha_MTSC
New Contributor II

As of today 1/18/23 - When trying to save a new Service Item or Edit a current item, the Save button no longer works. 

The only way I am currently able to edit an item is to put the list into "Edit mode" and then can only edit the items in the available columns.

Anyone else experiencing this issue???

2 ACCEPTED SOLUTIONS

Thank you for the update @e_dunn !
I noticed this morning that I was able to save edits again. Woohoo!

View solution in original post

Oh @Samantha_MTSC that's great news! I just saw a ticket update, and it looks like it has been resolved.

@jgrooms, @Tammy_B, @scottf_GBO, @Daryl_CCI - are you seeing this resolved?

View solution in original post

10 REPLIES 10

nicktonys
New Contributor

Yes I am experiencing the same issue. This work around only slightly helps as if you have to adjust the material in a service task it doesn't work.

It does not seem to affect creating material entries to my testing.

Daryl_CCI
New Contributor

We got the same issues.

I duplicated a task and tried editing the information (Code, Name, Item Description, and Photo) but "Save" button is not working.

Service Titan, please resolve this ASAP.

Thank you!

scottf_GBO
Contributor II

Same.  My support case has been "escalated".

Tammy_B
New Contributor

I'm having the same issue

e_dunn
Community Manager
Community Manager

Hi @Samantha_MTSC@Tammy_B@scottf_GBO@Daryl_CCI@nicktonys - This has definitely been identified as an issue. It looks like the fix has been approved and we're awaiting deployment. As soon as I see the ticket has been updated, I will be sure to let you all know.

I'm sorry for any inconvenience this has caused for you and your teams.

jgrooms
New Contributor II

Thanks for the update.

Thank you for the update @e_dunn !
I noticed this morning that I was able to save edits again. Woohoo!

Oh @Samantha_MTSC that's great news! I just saw a ticket update, and it looks like it has been resolved.

@jgrooms, @Tammy_B, @scottf_GBO, @Daryl_CCI - are you seeing this resolved?

jgrooms
New Contributor II

It is fixed for me.

Thanks