05-19-2023 01:19 PM - edited 06-14-2023 10:31 AM
Enhanced Customer Experience:
Unveiling the Latest Live Services Update with Custom On-Hold Settings
You spoke; we listened. After the last winter storm, we pledged to revolutionize our system, improving how we handle situations when immediate call assistance may not be feasible. Schedule Engine is here to simplify and expedite your customers' booking experience. Introducing Customizable On-Hold Settings, our new workflow that puts every part of the customer experience in your hands, from the moment you forward calls to the moment our agents answer:
All these features are now at your fingertips in your Schedule Engine dashboard; read on to learn more…
If you have any questions, please don't hesitate to contact support. Submit a Support Ticket