ServiceTitan Pro Products

How To Export Phones Pro Reports?

I am trying to figure out how to export the data from the Phones Pro/Dial Pad reports. Does anyone have a secret to getting the data to Excel? I'm trying to get data regarding missed calls (calls that agents let go to our back up number when they cou...

Marketing Pro Overview Dashboard

Does anyone know why my overview dashboard on Marketing Pro would not be displaying the correct Expense to Income Ratio? No matter what time period I set to display, it only shows 1%. I know this is incorrect because if I do the math based on the mar...

Marketing Pro/Audience Builder: Want to target repeat customers

The audience builder needs more options like the reports section.I want to be able to target certain customer segments like repeat customers. However, I can't see repeat customers or customers who have a total/overall high value based on the options ...

Phones Pro

Hello Everyone!We have a team of 5 CSR's and as we grow, we are looking for additional quality control for our team. We are looking into ST Phones Pro, but have seen mixed reviews. Our team is currently struggling with long hold times/not getting the...

Is there a way to bulk add unsubscibed email customers from Constant Contact?

We are new to Marketing Pro, having previously used Constant Contact for our emailing needs. I have a list of customers who have unsubscribed from our email list. Is there a way to get this into Service Titan in bulk rather than individually updating...

Phones Pro and Desktop Phones

Is there a way to set all our desktop phones to ring out our default business number, I tried going into the dialpad app and there wasn't an option for our default # and then I went to the web version and selected "Your Devices" from the profile and ...

Tech accounts and Standard/Advanced Seats

We use Phones Pro since we started company wide. We have Tech seats and Standard/Advanced Seats. We cannot (and this seems absolutely crazy to me here) use text alerts from Service Titan using the phone numbers assigned to any of our seat types. For ...

Custom Review Links in Marketing Pro Review Generation

We should be able to add our own custom review links inside of the Marketing Pro Review Generator template.As of this moment the automated "review generator" message template MUST include the "Listing Link" merge tag. That listing link merge tag only...

Pricebook categories- Please add to little things I hate....

We recently completely redid our old price book which grew unwieldly through the years. We customized price book pro and deactivated everything else from the old price book. When editing, adding or reorganizing a new category OR new service- the drop...

Reviews trying to match to non-managed tech (helper)

I have noticed that a significant number of reviews suggest the correct match for the Job # but are saying that the Tech is the helper that is designated as a non-managed technician. i have a feeling it has something to do with the first one to click...

ServiceTitan Community

Posts

How To Export Phones Pro Reports?

Marketing Pro Overview Dashboard

Marketing Pro/Audience Builder: Want to target repeat customers

Phones Pro

Is there a way to bulk add unsubscibed email customers from Constant Contact?

Phones Pro and Desktop Phones

Tech accounts and Standard/Advanced Seats

Custom Review Links in Marketing Pro Review Generation

Pricebook categories- Please add to little things I hate....

Reviews trying to match to non-managed tech (helper)

Guess what?! ToolBox Live is Powering Up with Pro ...

What’s New in Pro Products - Spring 2024 Release

[WEBINAR] Leap into Leads: Reputation Best Practi...

Marketing Pro Workshop - Friday, Feb 2 at 11am PT ...

New features in Marketing Pro - Check out December...

Phones Pro issue

Ticket system to track customer issues

New May Email and Direct Mail Templates in Marketi...

I Don't Want To Become Another Horror Story

Schedule Engine and Adjustable Capacity Planning