Hey friends! I get this question a lot, so finally made a video for it. If you're wondering how to build a CSR Scorecard into a Custom Dashboard, say no more. Check out my video below! CSR Scorecard in Custom Dashboard Let me know if you have any que...
Hello! My name is Kimberly and I have been working for Bowman's Plumbing, Heating and Air Conditioning for the past 4 months. I've been trying to gain more confidence when I answer phone calls but I still seem to be very hesitant when speaking with c...
Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...
Attention CSRs, Dispatchers, and Managers: It's Lunch and Learn Thursday!! We are so excited to meet with all of you today for our Lunch and Learn Training! As a reminder, these calls are not recorded to create a safe space, so hopefully you can atte...
Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...
Today is the Day! Never to late to register for January's Lunch and Learn! Come and join me today as we discuss 10 tips to being the best CSR/Dispatcher and what our 2024 goals are!
Hey everyone - Was wondering if anyone had a good scorecard for grading they use when listening to calls in review. Would love to have something standardized I work from and also am looking to move into peer review and again would need something stan...
Hello everyone! Hope your holiday seasons are all going well, ours here at Lowry Doors are SO BUSY! Its been a great thing, we have wonderful customers and a great community! I have a Service Titan question I'm sort of struggling with. When I end a c...
Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...
Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...
