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bfoster
New Contributor III
since
09-20-2016
05-09-2024
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23
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1
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11
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About bfoster
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CSR Downtime
05-02-2022
What are your best practices for what your CSRs do when they are not on the phones? Thanks so much for your thoughts!
Re: CSR Downtime
05-20-2022
David, "listen to and score their own calls" that is a great that I have not that of before. This will be great for them to bring to their coaching meetings. Thanks for that feedback!
Re: CSR Downtime
05-03-2022
@mel-deyto that is something that I have never looked into. Thanks for bringing that to my attention.
Re: CSR Downtime
05-03-2022
Thanks @asnow this is helpful. I will read over the linked article.
Re: CSR Downtime
05-02-2022
Taking courses in the academy...great idea.
Re: CSR Downtime
05-02-2022
Thanks this is helpful.
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