Hey friends! I get this question a lot, so finally made a video for it. If you're wondering how to build a CSR Scorecard into a Custom Dashboard, say no more. Check out my video below! CSR Scorecard in Custom Dashboard Let me know if you have any questions! ... View more

Today's ten minute training is for anyone that feels stuck... stuck in their head with negative thoughts that are not helping them progress in their job or their life. Angie Snow shares 5 steps to helping you have a better mindset. Through different experiences in our lives our minds develop thought patterns that either serve us or hurt us. It's important to clear those thoughts and reprogram our mind. As CSRs and Dispatchers, it's easy to get our minds full throughout the day, and to become reactive to our experiences. It takes time and practice to be intentional with what we allow in our mind and how we protect it. ... View more

Hello group members! It's the third week of the month - and you know what that means... Lunch and Learn! We meet the third Thursday of every month to bring you training and provide a space for you to share challenges, ask questions, and share advice with other CSRs, dispatchers, and CSR Managers. We do not record these meetings so please join us if you can, this Thursday, April 18 at 11:30am PST / 2:30pm EST.  The link to join/register is here.    ... View more

What are some of your favorite custom fields that you require for scheduling? ... View more

How was everyone's Weekend??  What are your plans for this week? What is on your todo list? Preparing for our monthly call, how can we help you this month?   ... View more