ServiceTitan Community

New Business integration help

We have an opportunity to take on a "partnership" with an existing business that entails taking over their residential hvac and plumbing in our area. This is not a purchase and not a growth of necessity, but rather a favor to this other company to co...

Contractor Disclosure Forms

It is our states law that we have a contractor disclosure form signed from residential homeowners if we are going to perform work to change property that exceeds 2000.00 In discussing with Service Titan, I have not come up with a solution to do this ...

Office Side Mobile Application

It would be super helpful if there was a completed and functional mobile application for the office side to use. Especially, when it comes to dispatching. We have after hours and our dispatcher(s) have a hard time using the website on their phones. C...

Expandable & Customizable Service Descriptions for Estimates & Invoices

ProblemProviding customers with detailed service descriptions is essential for transparency and better decision-making. However, listing every service description (e.g., Schrader valves, breakers, fuses, capacitors) can make invoices excessively long...

Feature Request: Ability to Apply Custom Dollar Discounts on Estimates

ProblemCurrently, there is no way to apply a specific dollar amount discount (e.g., $178.42) to an estimate in the field without creating a new discount item each time. This limitation creates inefficiencies when finalizing sales, especially in situa...

Enhance Pricebook Tagging Automation & Add Conditional Logic to Workflows

ProblemThe current tagging automation within ServiceTitan’s Pricebook is not thorough enough to handle many workflows efficiently. As a result, managers and CRM office users must spend excessive time manually inputting and reviewing call data. This r...

Pricebook Audit Trail

Hi ST & its users,Happy Thursday! I was wondering if there was an audit trail for the Pricebook tab? If not, I think it would be a great addition to Service Titan (if possible of course). Thanks!

Hello everyone!

Hello, my name is Gisselle. I work with Master Plumbing in Idaho and have been for the past 3 years. They introduced me to ServiceTitan and I have really enjoyed it thus far. I hope to get knowledgeable answers from you all on certain questions I may...

Invoice Closeout Not Showing Procurement Source

When I go to return items on an invoice through the invoice closeout it should create an adjustment using the procurement source that the item was requisitioned from, however it does not. I noticed that when in the invoice closeout page all of the pr...