Welcome to the ServiceTitan Community!

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** COMMUNITY UPDATE: KEY FEATURES MOVED **

With the fall release, we have now moved key features of ServiceTitan Community to the ServiceTitan platform. Those features include:

  • Ideas (Note: Existing Ideas submitted will not be impacted. They will stay intact)
  • Events Calendar
  • Announcements
  • CSM contact information
As a reminder, the ability to contact Support and manage support cases is available with ServiceTitan's Help Center. Programs and Groups were decommissioned July 24, 2024. Content once located in Programs is migrating over time to the Knowledge Base.

Based on your feedback, we decided to keep the Discussions feature of the ServiceTitan Community active to ensure those unable to access Facebook have a method of connecting with other ServiceTitan customers. We will continue to evaluate alternative solutions that will provide the best user experience.

Again, we thank you for your contributions to Community. We hope you will continue to engage with your fellow customers in Discussions or on the Facebook Group, ServiceTitan Masterminds, the official social group for current ServiceTitan customers. Masterminds leverages Facebook Groups to create an environment where customers can network with industry professionals, ask questions about ServiceTitan and business strategy, share tips and tricks, and learn from community and brand-shared resources. We have a dedicated team at ServiceTitan to moderate and support Masterminds, and have made a concerted effort to encourage engagement and networking in a positive way to combat the negative sentiment we have seen in the past. We hope that you'll join us there and help make it a better experience for all customers.

Community Activity

Call x Call management process

Hi, everyone; I’m looking to gather some advice or feedback from anyone who has experience with Call x Call concepts and practices. If you’ve implemented them in your business, I’d love to hear what’s worked for you, any challenges you’ve faced, or t...

rmusser by New Contributor
  • 19 Views
  • 0 replies
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Business Unit and Job Type Limits Not Being Honored

I had an issue where someone was able to select job type that isn't associated with a business unit. Basically, I have a form that triggers based on a specific job type. That job type is limited to a specific business unit. For example:Business Unit:...

rshultz by New Contributor
  • 19 Views
  • 0 replies
  • 0 kudos

Resolved! Request for assistance

Good day everyone! I just started an office manager role, and have very little support from mgmt. I have never used ServiceTitan before and desperately need to find out who my point of contact/CSM is. Can anyone tell me the phone# to that department?

AngelaL by New Contributor
  • 140 Views
  • 2 replies
  • 0 kudos

Service Manager Reports

Looking for other guidance on reporting for Service Managers. Any service managers on here that have recommendations ?

Can't pass the Latency test for Phones Pro

Hi there, we can't seem to pass the Latency test for Phones Pro. Everything's passed (Bandwidth, VoIP MOS, SIP ALG, Firewall Ports) except that one. Our business is located in the Philippines. We've tried everything, maximizing the network we're gett...

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Hello

Hi everyone, excited to be here and have the ability to hold discussions with other fellow titans!

Resolved! Certified Provider Training

Hi everyone, my wife and I purchased a business that had service titan existing. We are in desperate need of certified training. How do we find a certified trainer please?

Getting Started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the ServiceTitan Community.