** COMMUNITY UPDATE **
We heard and appreciate your feedback regarding the Community sunset. To ensure those who are unable to access Facebook have a method of connecting with other ServiceTitan customers, we have decided to keep the Discussions feature of the ServiceTitan Community active as we evaluate alternative solutions that will provide the best user experience. We will inform you of any future plans or changes as they evolve.
As previously stated, we will continue forward with moving other key features of the ServiceTitan Community to the ServiceTitan platform in the fall release. Those features include: Ideas, Events Calendar, Announcements, and CSM contact information. The ability to contact Support and manage your support cases is already available with ServiceTitan's Help Center. In our transition, Programs and Groups were decommissioned on July 24, 2024. Content once located in Programs is transitioning to the Knowledge Base.
Again, we thank you for your contributions to Community. We hope you will continue to engage with your fellow customers in Discussions or on Facebook Group, ServiceTitan Masterminds, the official social group for current ServiceTitan customers. Masterminds leverages Facebook Groups to create an environment where customers can network with industry professionals, ask questions about ServiceTitan and business strategy, share tips and tricks, and learn from community and brand-shared resources. We have a dedicated team at ServiceTitan to moderate and support Masterminds, and have made a concerted effort to encourage engagement and networking in a positive way to combat the negative sentiment we have seen in the past. We hope that you'll join us there and help make it a better experience for all customers.
