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** COMMUNITY UPDATE: KEY FEATURES MOVED **

With the fall release, we have now moved key features of ServiceTitan Community to the ServiceTitan platform. Those features include:

  • Ideas (Note: Existing Ideas submitted will not be impacted. They will stay intact)
  • Events Calendar
  • Announcements
  • CSM contact information
As a reminder, the ability to contact Support and manage support cases is available with ServiceTitan's Help Center. Programs and Groups were decommissioned July 24, 2024. Content once located in Programs is migrating over time to the Knowledge Base.

Based on your feedback, we decided to keep the Discussions feature of the ServiceTitan Community active to ensure those unable to access Facebook have a method of connecting with other ServiceTitan customers. We will continue to evaluate alternative solutions that will provide the best user experience.

Again, we thank you for your contributions to Community. We hope you will continue to engage with your fellow customers in Discussions or on the Facebook Group, ServiceTitan Masterminds, the official social group for current ServiceTitan customers. Masterminds leverages Facebook Groups to create an environment where customers can network with industry professionals, ask questions about ServiceTitan and business strategy, share tips and tricks, and learn from community and brand-shared resources. We have a dedicated team at ServiceTitan to moderate and support Masterminds, and have made a concerted effort to encourage engagement and networking in a positive way to combat the negative sentiment we have seen in the past. We hope that you'll join us there and help make it a better experience for all customers.

Community Activity

Service Manager Reports

Looking for other guidance on reporting for Service Managers. Any service managers on here that have recommendations ?

Can't pass the Latency test for Phones Pro

Hi there, we can't seem to pass the Latency test for Phones Pro. Everything's passed (Bandwidth, VoIP MOS, SIP ALG, Firewall Ports) except that one. Our business is located in the Philippines. We've tried everything, maximizing the network we're gett...

jericjhnson_0-1730740933244.jpeg

Hello

Hi everyone, excited to be here and have the ability to hold discussions with other fellow titans!

Resolved! Certified Provider Training

Hi everyone, my wife and I purchased a business that had service titan existing. We are in desperate need of certified training. How do we find a certified trainer please?

Purchase Order Alerts

Hello,We have an alert that was built to notify certain people in the office when a purchase order was created for a particular vendor, and was set to pending. This used to work where if a technician in the field created the PO, because the PO is aut...

DanielleT by New Contributor III
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Job Details relating to SPECIFIC Estimate

My Technicians struggle with getting the specific details for the work they need to complete. The JOB SUMMARY is not designed (nor should it be) to contain every minute detail of a job appointment. Currently: Job > Job Details > History > Estimates >...

bren98391 by New Contributor II
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iPad users cannot login

My lead generators use either Safari or Chrome on iPads. All of a sudden, they're not able to login. The screen is blank below the black bar that contains the menu items. The icon to sign in/out is missing. I tried clearing the cache and data. Uninst...

ACarl by New Contributor
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After Hours Report

I want to run (or build) a report that shows me the number of calls that we ran after hours (after 6pm) and all weekend (Sat-Sun) and the revenue generated by those after hour calls. I want the report to be for YR-TO-DT.We are trying to find out what...

fastrack1 by New Contributor
  • 102 Views
  • 0 replies
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Getting Started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the ServiceTitan Community.