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** COMMUNITY UPDATE **

We heard and appreciate your feedback regarding the Community sunset. To ensure those who are unable to access Facebook have a method of connecting with other ServiceTitan customers, we have decided to keep the Discussions feature of the ServiceTitan Community active as we evaluate alternative solutions that will provide the best user experience. We will inform you of any future plans or changes as they evolve.

As previously stated, we will continue forward with moving other key features of the ServiceTitan Community to the ServiceTitan platform in the fall release. Those features include: Ideas, Events Calendar, Announcements, and CSM contact information. The ability to contact Support and manage your support cases is already available with ServiceTitan's Help Center. In our transition, Programs and Groups were decommissioned on July 24, 2024. Content once located in Programs is transitioning to the Knowledge Base.

Again, we thank you for your contributions to Community. We hope you will continue to engage with your fellow customers in Discussions or on Facebook Group, ServiceTitan Masterminds, the official social group for current ServiceTitan customers. Masterminds leverages Facebook Groups to create an environment where customers can network with industry professionals, ask questions about ServiceTitan and business strategy, share tips and tricks, and learn from community and brand-shared resources. We have a dedicated team at ServiceTitan to moderate and support Masterminds, and have made a concerted effort to encourage engagement and networking in a positive way to combat the negative sentiment we have seen in the past. We hope that you'll join us there and help make it a better experience for all customers.

Announcements

5 most recent posts

Community Activity

Truck API

I would like to see the Truck field part of the API document. We're working with a Celigo integration to bring technicians from another app and every time that a new technician is created it just create a new truck named "Default Truck - ". This is c...

jacosta by New Contributor
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  • 0 replies
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Service Titan Admin Certification

I've heard that it is possible to get certified in Service Titan with a class that they offer- does anyone know how to get signed up for the certification course with Service Titan? I've checked everywhere and can't seem to find any information on it...

Suggested Features: Capacity Planning Customizations

Hello!We would like to suggest a feature for Service Titan allowing the Capacity Planning board under "Schedule" to be customizable to allow businesses to view and report on capacity in a manner consistent with their business, preferences, and needs....

IT by New Contributor
  • 28 Views
  • 0 replies
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Maps 2.0's technician's locations not updating/refreshing

Is there a way to manually refresh technicians' locations on Maps 2.0?Our company has been having problems with Maps 2.0 for quite some time. It has not been updating correctly. For example, one of our technicians' locations was last updated four day...

lszenasi by New Contributor
  • 49 Views
  • 0 replies
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New to ST

Hello all! We are new to ST as a roofing company. I would like to connect with other roofing professionals using this system. We are currently 95% commercial and 5% residential. I want to learn how others are using this system and hope to make each o...

PaulS by New Contributor
  • 51 Views
  • 1 replies
  • 0 kudos

Cost Codes For Labor

Hello, does anyone have a solution in creating labor cost codes? We are in commercial roofing and for example: 1. Set up labor 2. Roofing labor 3. Flashing labor 4. Sheet metal labor.We need our guys to clock into these codes to track the costs. We a...

PaulS by New Contributor
  • 51 Views
  • 0 replies
  • 0 kudos

Help Center Notification Sound

Something happened with the notification sound that disappeared in these sessions with the Help Center. Whenever I used to chat with support in the past, every time they respond, I would hear a notification sound, now I don't hear it anymore. Now it'...

Technician Times Sheets Update

10.11.24 Tried to key my technician timesheets from the edit timesheets screen and we are no UNABLE to key their time to Jobs from this screen? We definitely dont have the time to go into each job to update their timesheets? How do we work around thi...

Piccinini by New Contributor II
  • 66 Views
  • 0 replies
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