ServiceTitan Community

Warranty Statement Attachment Availability

We are hoping to be able to have our standard warranty statement pdf as an available attachment on all estimates when they go out. Currently, if I'm adding an estimate to an existing job it shows up but it doesn't show up when I send out the initial ...

ServiceTitan Research - Survey on Enterprise Billing

Hello everyone!My name is Meera and I'm one of the user experience researchers at ServiceTitan.Do you manage ServiceTitan billing across different tenants? We need your insights!This quick survey is about how you manage the bills you receive from Ser...

Join the Service Agreements - Recurring Visits Early Access!

Sign up to join the Limited Release for the new Recurring Visits feature for Service Agreements! The feature introduces a new setting to Service Agreement Visits, allowing users to quickly generate multiple visits on a recurring schedule and reduce t...

Service Titan used for new construction

Hello, I would like to reach out to other companies that work in new construction and service. I would like to know how its going with larger projects. We have ran in to many issues and want to know how you guys manage to make service titan work, wit...

Cannot sort invoices by column headers in Collect Payment screen anymore?

Hi, When I have a customer paying almost 100 invoices at once, who list the invoices they're paying in order of value, I generally click on the balance column to sort it according to that header. But now you can't sort ANY columns in the collect paym...

Import Pricebook Estimates Templates

Hello! I was wondering if Pricebook Estimates Templates had the ability to bulk-import templates? For example, instead of clicking and manually inputting information to create an estimate template, I would like to upload an Excel file or use an API. ...

Linking Incoming Calls to Leads

When we book Leads in ST and customers call in for follow ups, we are not able to link that call to the lead like we would to a job, so we need to do the manual call closeout. Is there a way that we can link these calls to Leads?

PLEASE VOTE** Want Ability to EXCLUDE Certain Campaigns from Attribution

Marketing Pro's ads attribution feature is AWESOME--except for this one quirk that made us turn it off.For context, our HVAC company does work with individual homes/businesses AND with building contractors. These are contractors like Lennar, DR Horto...

Adjust the Welcome Text when somebody Opts In to SMS Marketing

When somebody opts in to the SMS marketing list, a text message is automatically sent to their phone that confirms their opt-in, welcomes them, explains how to opt-out if desired, and reminds them about data usage.It would be nice if this message cou...

Mobil Upload Link

Anyone else having issues with their techs not getting the link to upload photos from their phones over the last week. Ours was working fine but now doesn't send a link at all.