ServiceTitan Community

Service Titan used for new construction

Hello, I would like to reach out to other companies that work in new construction and service. I would like to know how its going with larger projects. We have ran in to many issues and want to know how you guys manage to make service titan work, wit...

Cannot sort invoices by column headers in Collect Payment screen anymore?

Hi, When I have a customer paying almost 100 invoices at once, who list the invoices they're paying in order of value, I generally click on the balance column to sort it according to that header. But now you can't sort ANY columns in the collect paym...

Import Pricebook Estimates Templates

Hello! I was wondering if Pricebook Estimates Templates had the ability to bulk-import templates? For example, instead of clicking and manually inputting information to create an estimate template, I would like to upload an Excel file or use an API. ...

Linking Incoming Calls to Leads

When we book Leads in ST and customers call in for follow ups, we are not able to link that call to the lead like we would to a job, so we need to do the manual call closeout. Is there a way that we can link these calls to Leads?

PLEASE VOTE** Want Ability to EXCLUDE Certain Campaigns from Attribution

Marketing Pro's ads attribution feature is AWESOME--except for this one quirk that made us turn it off.For context, our HVAC company does work with individual homes/businesses AND with building contractors. These are contractors like Lennar, DR Horto...

Adjust the Welcome Text when somebody Opts In to SMS Marketing

When somebody opts in to the SMS marketing list, a text message is automatically sent to their phone that confirms their opt-in, welcomes them, explains how to opt-out if desired, and reminds them about data usage.It would be nice if this message cou...

Mobil Upload Link

Anyone else having issues with their techs not getting the link to upload photos from their phones over the last week. Ours was working fine but now doesn't send a link at all.

Service Titan Forum Group

Good morning all , was wondering if anyone knows of any Service Titan users that have a forum group of any kind ? Either through ST or in person . Any insight would be helpful . Thanks!

ServiceTitan Research - Survey on proposed "ST Favorites" feature

Hello everyone!My name is Daniel and I'm one of the user experience researchers at ServiceTitan.I'm looking for people who regularly use the desktop platform of ST — which is probably most users (except those almost exclusively using the mobile apps,...

New To The Community

My name is Noah, and I work at an HVAC company based in Clearwater, FL. I've been using ServiceTitan for the past 2 years and have learned a ton along the way. I'm excited to be here and connect with others in the community to share tips, insights, a...