10 Minute Training - The "How Much Does It Cost?" Question

[asnow]

As a CSR Coach, I've seen CSRs get very nervous when the customer calls in and asks for a price over the phone. Why is that?

1) CSRs are known to be very helpful and often want to share a price, only to have the customer hang up and the call goes unbooked.

2) CSRs are told not to give pricing over the phone.

3) CSRs don't have pricing for most products or services - only the dispatch fee and maintenance fees.

If you've ever felt nervous or unsure when a customer asks for a price, tune in to learn how asking questions can help you maintain control of the call. Also, discover how adding value will help you book the call!

Learn more in our Contractor Playbook, or in a webinar I did specifically on how to Maintain Control of the call.

[AngiToth]

It's so ironic how often this topic is coming up for me. I was at a Trane conference last week and the speaker was saying this same thing! It has come up in other formats as well. Love when that happens! Thanks for taking the time to make the video! Active listening is good for a CSR and in life.