Welcome to the Pioneering Trades community group! This is a space dedicated for our customers in new markets to learn, thrive, and meet other folks in their industry. We'd love to get your wheels turning with a few intro questions to get to know you better.  1. What industry are you coming from? 2. How long have you been working in the trades? 3. What is your favorite ServiceTitan feature? 4. What is one area of the ServiceTitan product you would want to change?  ... View more

https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2569  Currently, when processing membership invoices, the invoices are created using the system default settings, completely ignoring the payment terms set on the customer. This is horrible!  I really think this idea that was posted needs a lot of love and upvotes. It's not practical to have to manually update every membership invoice to the correct payment terms when you have hundreds of membership invoices. Maybe if everyone sends data requests to Support to update the payment terms on membership invoices, they'll get the idea that not using what was set on the customer profile is a poor idea. ... View more

Hello All!  Again I am here to share an idea for upvoting.  This is particularly useful for the high RSE companies like mine.   COMMUNITY-I-1383  by @pawelbankowski  Right now my techs use a form to alert me or the field manager of something that is going on at a pool.  Repairs, lock out, client wants a call, etc. I then move the comments of the form to the notes and process what's needed in the office and the field manager processes his portion.   It would reduce the steps if the techs could put in a note and check a box to alert the office or manager etc. the way one can pin a note. If you think you would like this please go up vote it!  @pblwayne  @JGradwoh  ... View more

https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2745   I submitted an idea to address a short-falls in the Route Optimization feature on the dispatch board. Please give it some love and feedback! ... View more

Hello Folks,  I think this will be more important amongst our high RSE industries but I have posted an idea about having Group message/texting amongst the dispatch/csr and technicians. COMMUNITY-I-2208 Basically, when we have a new problem (something never crossed before), something interesting, questions, etc. I like to have a group text with my techs. This way ideas can be shared and communicated in the moment.   Phones Pro allows the dispatcher to mass text but it sends them out as individual messages not a group message. I have also needed to have 2 people in a conversation before and either had to use other methods.  Dialpad allows for group messaging outside of phones pro so it's annoying that we lost features when we integrated to phones pro. If you would also like to see group texting please go up vote the idea.  ... View more