I am looking for a detailed list of jobs that you have for CSR and Dispatcher. I have one CSR at the moment and I am the dispatcher and Service Coordinator. Eventually, I will just be the Service Coordinator and will train someone else to be the dispatcher. I would love to hear what you have each of these positions do. If you happen to have a service Coordinator or a manager in charge of CSR and Dispatcher, I would love that list as well. I appreciate your time. If you would like to email me, please feel free to Melissa.firstname.lastname@example.org.
Here's a brief breakdown of what our company did when we had a two-person office team, hope this helps give a little insight. We've since added another CSR to our team, but I'm still responsible for both dispatch and office operations.
Dispatch + Office Manager