Question Time! Is your call center experiencing more inbound or outbound calls right now?

[CWilkins]

Angie and I were talking the other day and had a question we wanted to hear from you all on. Is your call center experiencing more inbound or outbound calls right now? 

[kelly7]

Inbound, but things are slow, so we need to do more outbound calls… I'm also wondering about power dialer…is it easy to set up? 

[AlexPhylactou]

Inbounds for sure! Over 3000 last month into our Call Center.

We are working towards using the PowerDialer in Phones Pro when outbound calling so we can have 1-2 CSRs batch their outbounds into groups. Anyone used it before and have any advice?