What are you thankful for that your company does or offers to you or other team members?? Having support is so important in the trades industry. Share below so other owner, manager, or team members can use these tools at their companies.
Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...
To be clear - I only classify the calls, so I do not know the proper workflow beyond a few videos I watched. But I'm finding that our CSR'S will add a new customer to the system, then they will confirm a date & time with a person, yet I cannot find a...
Would anyone have any process on how they handle "chats"? Like who responds, when they respond, and how often?Thank you!
Good afternoon everyone!We are really trying to elevate our employee experience in 2024! With prices still on the rise we are going to be making some pay structure changes but I want to do more than just an increase. I want to make a career path for ...
Hello All, Thank you for the warm welcome last week! I cannot wait to support, learn, and educate with you all. How was your week? What can I do to help? Need a call analyzed? Scripting need a review? Comment below with your troubles!
Last week we made an exciting announcement, during our Lunch and Learn, that our group was getting an additional moderator. I'd like to officially announce that Krista Landen will assist in moderating the CSR/Dispatcher Group! Her background in busin...
Friendly reminder that our lunch and learn starts in 15 minutes!! We will be talking about how to show Empathy - AND we have some fun surprise announcements. If you can't make it today, we will share the updates later on in the group. Registration de...
Good Morning Team!! Today is the day! What are your goals for the week? What tasks have you been procrastinating on? What mission are you going to DOMINATE and how can we help you?
