04-11-2023 10:40 AM
Hello!
Ok so we have been trying for nearly a month to get service titan to connect to Quickbooks. I have called customer service as well as the onboarding specialist and we cannot seem to get it going. I have reports due and sales tax reports that I have to get done. When I try to connect it will show it is connecting and then the web connector just disappears and goes away. Which kicks me off. I have uninstalled and re installed the web connector. I have made sure all my GL accounts match. I am at a loss on how to get it to stay connected. When it pops up and ask me if I want to allow changes I click yes.
04-11-2023 10:48 AM
Hi @ASHLEYZALMAN -- here's a web connector troubleshooting guide that includes short videos of the most common web connector situations and fixes for them. Let me know if this helps!
04-14-2023 02:47 PM
We were finally able to get it. Now we just have issues with our payments and invoices not exporting over.