** COMMUNITY UPDATE: KEY FEATURES MOVED **
With the fall release, we have now moved key features of ServiceTitan Community to the ServiceTitan platform. Those features include:
- Ideas (Note: Existing Ideas submitted will not be impacted. They will stay intact)
- Events Calendar
- Announcements
- CSM contact information
As a reminder, the ability to contact Support and manage support cases is available with ServiceTitan's Help Center. Programs and Groups were decommissioned July 24, 2024. Content once located in Programs is migrating over time to the Knowledge Base.
Based on your feedback, we decided to keep the Discussions feature of the ServiceTitan Community active to ensure those unable to access Facebook have a method of connecting with other ServiceTitan customers. We will continue to evaluate alternative solutions that will provide the best user experience.
Again, we thank you for your contributions to Community. We hope you will continue to engage with your fellow customers in Discussions or on the Facebook Group, ServiceTitan Masterminds, the official social group for current ServiceTitan customers. Masterminds leverages Facebook Groups to create an environment where customers can network with industry professionals, ask questions about ServiceTitan and business strategy, share tips and tricks, and learn from community and brand-shared resources. We have a dedicated team at ServiceTitan to moderate and support Masterminds, and have made a concerted effort to encourage engagement and networking in a positive way to combat the negative sentiment we have seen in the past. We hope that you'll join us there and help make it a better experience for all customers.
