Activity in Discussions
Plumbing SPIFFs
Would anyone be willing to share their plumbing SPIFF program? We just launched a plumbing division and are curious to see how other companies do this.
Pathway to Pantheon Leaderboard - June 9, 2023
We are at the 3 month countdown for Pantheon 2023 and there is so much energy and excitement in the air! Who is ready? We're coming to you with another weekly update for this week's leaderboard. Don't see your name? It's not too late to win! Click he...
Resolved! Tax Zone
Is it possible to add the tax zone to the new customer page?
Phone line quality and no response
We have come across some snags and are hoping to see if anyone else has come across them too,. Lately, almost all calls have a scratchy quality overall and cut in and out at times. We also have had the experience of when a customer calls, you are una...
[Webinar Alert] Google Analytics 4 (GA4): What Contractors Need to Know
Google Analytics is about to force all users to switch to its new version: GA4. Starting July 1, standard Universal Analytics properties will stop processing data. If you haven’t switched to GA4 by then, you will lose the ability to track what’s happ...
Dark Mode
I would love for ST to have a Dark Mode. The higher contrast would make it easier for users who are visually impaired, as well as making the view less vibrant for general use.
Dispatcher Bonuses
How do you structure bonuses for your dispatchers?
Drive Time
Is there a way to turn off drive time? We have commission techs that are not paid for drive time but on every job it adds their drive time to the job costing. We need to remove it for those techs. Is there a way to do so?
Hide Individual Line Items
Is anyone else frustrated that there is no way to hide individual line items? We want to hide the deferred plus and minus tasks so the invoice looks more presentable to the customer. We were able to do this in our last software program ESC and it bog...
Technician Memo
We want to build technicians profiles out so that on the dispatch board call bookers and dispatchers can make sure we are prioritizing right tech to right call. I am working on building the skills portion so that we make sure the tech can do each job...
