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Hey everyone! TGIF

I'm new to the Titan Lounge but have been using ST since 2017. My team & I run a small AC company in Texas. I’d love to bounce around some ideas and learn from all of you!

Gotta catch them all (Service Titan Points)

Hi everyone! My name is Katie and I work at an HVAC company based in Texas. I've been using Service Titan for a little over a year as a dispatcher/admin. I'm going to start the STCU certification here soon. Wish me luck!

New Supervisor; need guidance

Good morning, friends! I need some guidance. I have recently taken on the roll of Service Operations Supervisor and I need some help figuring out some "best practices" for a few things. I have CSRs who are in charge of AR follow up and scheduling Rec...

Multiple techs on the same job

When multiple techs are on the same job you have to make sure you are synced and not typing at the same time when working on an invoice, if someone syncs after you when typing an invoice it'll delete what the second person had typed. It would be very...

Timesheets are Gone

Our timesheets for the past week have disapeared! The hours still show up in the costing, but not on the job page or on the timesheets. Does anyone know what happened? The timesheets for this week are visible. But looking back it is hit or miss. Plea...

chris-zeww by New Contributor III
  • 76 Views
  • 1 replies
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Stopping unnecessary updates and fixing long terms issues.

I wish that Service Titan would stop coming out with so many unnecessary updates that create nothing but problems and instead update and resolve long term issues that many of their customers have complained about for a while... Most of the time I cal...

Appointment sorting

When looking at a job with multiple appointments, they are automatically sorted from oldest to newest. It would be a time saver if all appointments are sorted newest to oldest. We have customers that have years of appointments I have to scroll throug...

AireServ1 by New Contributor
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! Review posted invoices for tax zones

Hello, I've been trying to help bring out titan score up along with understanding more about Service titan. We have been on ST for around a year. I have gone through invoices and customers many times trying to find where the .50% is still missing. It...

LizzySG by New Contributor
  • 222 Views
  • 4 replies
  • 0 kudos
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