I'm new to the Titan Lounge but have been using ST since 2017. My team & I run a small AC company in Texas. I’d love to bounce around some ideas and learn from all of you!
Hi everyone! My name is Katie and I work at an HVAC company based in Texas. I've been using Service Titan for a little over a year as a dispatcher/admin. I'm going to start the STCU certification here soon. Wish me luck!
Good morning, friends! I need some guidance. I have recently taken on the roll of Service Operations Supervisor and I need some help figuring out some "best practices" for a few things. I have CSRs who are in charge of AR follow up and scheduling Rec...
When multiple techs are on the same job you have to make sure you are synced and not typing at the same time when working on an invoice, if someone syncs after you when typing an invoice it'll delete what the second person had typed. It would be very...
Our timesheets for the past week have disapeared! The hours still show up in the costing, but not on the job page or on the timesheets. Does anyone know what happened? The timesheets for this week are visible. But looking back it is hit or miss. Plea...
I wish that Service Titan would stop coming out with so many unnecessary updates that create nothing but problems and instead update and resolve long term issues that many of their customers have complained about for a while... Most of the time I cal...
When looking at a job with multiple appointments, they are automatically sorted from oldest to newest. It would be a time saver if all appointments are sorted newest to oldest. We have customers that have years of appointments I have to scroll throug...
Good morning, all!What’s the best way to incentivize techs to sell—spiffs, commissions, or a mix of both? We’re working on automating our technician incentive structure using ServiceTitan’s configurable payroll module, and we want to ensure we’re set...
Hello, I've been trying to help bring out titan score up along with understanding more about Service titan. We have been on ST for around a year. I have gone through invoices and customers many times trying to find where the .50% is still missing. It...
It would be helpful to have a feature that allows us to save company icons with their corresponding URLs for easy reuse across email templates. For instance, when adding the Facebook icon to various email designs, it would be convenient to have the U...
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