Mobile

Posts

UX Research: Seeking feedback on new mobile app features

Hi everyone,I’m a designer on the Mobile team at ServiceTitan, and we’re looking for quick feedback on some new mobile features we’re working on.If you’re a technician or someone familiar with the mobile app for technicians and typical technician wor...

Collecting on unpaid invoices by mobil users

Speaking with support, there seems to be no way for a tech to collect on an open balance from an invoice. We are having an issue with finding a way to collect on memberships that auto renew with services scheduled before they are paid. Regardless of ...

Philm1941 by New Contributor II
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Need Ideas for Trouble Shooting-Mobile Invoice Items

We have PPE (as Material with a $ amount) attached to all services we offer. In the last week or so, for sure around the time of the last update, the following issue has presented:When Tech chooses appropriate Labor option, PPE automatically is on th...

eladner by New Contributor
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Mobile app not working after iOS 18 update

My company has decided to push the iOS 18 update to all of our techs iPads. Now the Service Titan app is no longer working correctly. We've tried force closing the app, signing out, and restarting the iPads, but nothing seems to work. Anyone else hav...

ryanccon by New Contributor
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Files not opening on mobile app

Has anyone had issues trying to open PDF files on the mobile app? It shows the file is uploaded, but when you click into it it never loads and is just a black screen. Have had a few technicians randomly have this issue so far.

msjewell23 by New Contributor III
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Hiding Files From Technicians

Hello Everyone!Curious if anyone has found a solution/work around to be able to hide files from technicians on the mobile side? We are wanting to add PO's from contractors but dont' want the mobile techs to see that. Any solutions?

Priority80 by New Contributor II
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Resolved! Mobile Check Capture

We are looking at turning the mobile check capture on in our office for the field. Can anyone share the pros and cons they have experienced with this?

Saved but not completed forms

Does anyone know of a way to create an alert or a tag on a form when it is saved but not completed? Sometimes our technicians accidentally do not complete a form and therefore we do not get a notification in the office or a tag on the dispatch board....

JF1296 by New Contributor II
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Equipment page

When viewing equipment on tablet, it shows all listed. Installed and replaced. If you sort, it changes back after editing any entry. Would it be possible to default status to "installed" and only access replaced when needed? The status column does al...