When viewing equipment on tablet, it shows all listed. Installed and replaced. If you sort, it changes back after editing any entry. Would it be possible to default status to "installed" and only access replaced when needed? The status column does al...
Please take a look and vote for this idea! We are having a real issue needing to download the same media and re upload it for our technicians to be able to see the media related to the projects. This needs to be streamlined!https://ideas.community.se...
Happy Monday! Our Mobile team is redesigning how some mobile app menus work and would like some feedback.This is a short & quick test that anyone can take — think of it as guerilla testing!Results we get here may have implications not just for our up...
This has been an ongoing complaint from our salespeople:When they are preparing an estimate and need to make a change to the quantity, the cursor jumps to the top of the estimate when they click Done after making that change. Our estimates are probab...
Has anyone else had issues with the Mobile App not syncing correctly with the desktop site? And if you have, how did you fix it?We have tried uninstalling and reinstalling the app, we made sure everyone is on the latest IOS, and we are still running ...
I have a tech that got a brand new Apple iPhone 15. When we tries to log into the ServiceTitan app, under the blue sign in button it says "getting ready" and he can't click anything else. His phone software is up to date, as well as the ServiceTitan ...
We've had administration changes, and some processes are being evaluated to determine if they are best practice. We currently require our technicians to call the office for a password reset on Service Titan if/when the technician is logged out of ST....
I have an issue when the office is closed and a technician calls and leaves a customer a message to get authorization. The customer then calls the office that is closed. The customer has no way to call the technician back directly. There should be a ...
Is anyone else seeing this red circle on their mobile view? It has a random number in it, and it is apparently counting down for whatever reason. It has been causing a lot of issues for our sales team when they are preparing an estimate. Whatever the...
We are new to Service Titan and are trying to figure out paid lunch breaks for our technicians. The Meal Break option is Unpaid and Service Titan said that they cannot change that. The only option we found was by creating a paid event called Lunch Br...
