Posts

ST Chat feature.

We use the chat feature to reach our customers extensively. Would find it extremely helpful if there was a feature to select numerous texts at one time to close them out instead of opening each individual text to close.

Call Bubble Issues This Morning

Our CSRs started to experience this issue this morning and it is ongoing. "When calls are coming in the bubble isn’t getting populated on Service Titan right away its delayed. After the call is ended the bubble is still showing green on Service Titan...

jaquelin by ServiceTitan Certified Administrator
  • 106 Views
  • 1 replies
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New customer input

I recently noticed that after entering a new customer's address and getting no suggested addresses and I hit the "Enter address manually" button the address that I entered goes away. This is happening just recently. Anyone else finding this or is it ...

lnorse5588 by New Contributor III
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Keeping Current Service Titian Design

Hello ST Community!IService Titian will be implementing a new layout on their call page that in my opinion is very complex and difficult to navigate. I have spoken to other CSR's who have agreed this change is more challenging to navigate. Service Ti...

DezireeC by New Contributor
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Call Report

Is it possible to create a report that shows, for example, last year how many calls dispatcher "X" took afterhours (before 8am, after 5pm and weekends) and if the call was booked, unbooked, excused or lead?

Asantos1tp by New Contributor II
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Assigning Customer Number with less than ten digits

CHAT: We have several vendors, like USPS, UPS, Delivery Systems, Banks who we need to identify other than "Unknown", the only way to add a name to a text chain is to save them as a customer, and the only way to save any number with a customer is the ...

JerryBeck by New Contributor
  • 134 Views
  • 0 replies
  • 1 kudos

Esign & Office Staff

Needs Up Votes, pleaseWe serve a community with a high number of rentals, Airbnbs, VRBO etc where the owner lives off site or out of town. We would like the office staff to send the invoice acknowledgements to property owner for a esignature and when...

Jase1000 by New Contributor II
  • 258 Views
  • 2 replies
  • 1 kudos

Copy and paste problems

When booking in a call, I like to copy and paste exactly what the client said sometimes from their chat message or their email. I've noticed that for the past few weeks I haven't been able to do this. When I try to paste it into the job summary, it j...

KhianaKlatt by Valued Contributor II
  • 252 Views
  • 2 replies
  • 1 kudos

Call Bookings Data

What is the best report to identify the total number of jobs booked. I can identify how many jobs dispatched by business unit but I cannot get an accurate number of jobs booked prior to any cancellations which obviously exists. I can due without this...

LucasE by New Contributor
  • 235 Views
  • 1 replies
  • 2 kudos