Posts

Flashing notes

Can we get it to where a note flashes or comes up when trying to book a call? That way the dispatcher that is booking a job sees the note that has been pinned or set to flashing.

tracy_at by New Contributor
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Call Issues within ST

Hello! We are having issues with the call feature in ST. We are unable to answer the call, it only really alerts us for a very short window, and then we are unable to call out from ST. Our main provider is Zoom VoIP. Is anyone else having these issue...

Arrival Window Restrictions

Good morning!There was a post on Masterminds today about Arrival Window Restrictions. I played around with it but it doesn't seem to actually do anything. I searched the KB and didn't find anything there. Anyone know much about this?

MirandaMel by ServiceTitan Certified Administrator
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Unassigned jobs

We have noticed that unassigned jobs do not always move forward each day. We do not check them daily and found some lost since they didn't move forward from January. Are there any settings we need to change?

Text Expander

https://www.youtube.com/watch?v=k9K5ZcDwPzo Is anyone currently using this program? Wondering if the return on investment is worth it. Also curious as to how much quicker this process is rather than having a document of templates that the CSR can cop...

michelle54 by New Contributor III
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Resolved! Recurring Service Events

Is there a way when you are in the chat section and booking a recurring service event for the job details to automatically be entered (pop up) instead of having to enter it all in? Hope that makes sense.

ST Chat feature.

We use the chat feature to reach our customers extensively. Would find it extremely helpful if there was a feature to select numerous texts at one time to close them out instead of opening each individual text to close.

Call Bubble Issues This Morning

Our CSRs started to experience this issue this morning and it is ongoing. "When calls are coming in the bubble isn’t getting populated on Service Titan right away its delayed. After the call is ended the bubble is still showing green on Service Titan...

jaquelin by ServiceTitan Certified Administrator
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  • 1 replies
  • 1 kudos

New customer input

I recently noticed that after entering a new customer's address and getting no suggested addresses and I hit the "Enter address manually" button the address that I entered goes away. This is happening just recently. Anyone else finding this or is it ...

lnorse5588 by New Contributor III
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  • 3 replies
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