My manager was trying to close some tickets and dispatched a tech. She then manually changed the day of the dispatch and added an arrival and ending manually without changing the date. That added 12 days to the ticket. Then she completed the job with...
Hello!We recently hired a new technician. For some reason, his clock in/out, dispatch, driving, and arrival times are not showing up in the Timesheets tab of Service Titan. It just says "no logs available" for each day he has worked so far. Because t...
Our timesheets for the past week have disapeared! The hours still show up in the costing, but not on the job page or on the timesheets. Does anyone know what happened? The timesheets for this week are visible. But looking back it is hit or miss. Plea...
Good morning, all!What’s the best way to incentivize techs to sell—spiffs, commissions, or a mix of both? We’re working on automating our technician incentive structure using ServiceTitan’s configurable payroll module, and we want to ensure we’re set...
I would like to see the technician's pay calculated in the Payroll Detail Report even if the job invoice is not batched and posted. Those that are doing payroll approval and submission have to do manual calculations on jobs that are still under revie...
Hello all,I wanted to see if anyone here was aware of a way to integrate ADP into Service Titan. My goal is to make time tracking easier on the back end. In a way that when a Technician Dispatch/Arrives to a job that their hours are being tracked by ...
I am working on setting up configurable payroll and I am stuck on one of our performance bonuses. So our technician goes out and sells a repair he gets 7% commission for that sale but if a different tech performs those repairs that tech gets 13% comm...
Currently the technician will click the "start meal" which pauses their timesheet and keeps the time off the job. When our techs need to leave the job for parts, it takes a lot of steps to correct the digital timesheet and match it with GPS. We would...
Hello, does anyone have a solution in creating labor cost codes? We are in commercial roofing and for example: 1. Set up labor 2. Roofing labor 3. Flashing labor 4. Sheet metal labor.We need our guys to clock into these codes to track the costs. We a...
10.11.24 Tried to key my technician timesheets from the edit timesheets screen and we are no UNABLE to key their time to Jobs from this screen? We definitely dont have the time to go into each job to update their timesheets? How do we work around thi...
