This is a two step question:1) Currently, our company doesn't have a set warehouse staff yet so we have our technicians picking up our POs and completing returns. I have set up our main suppliers customer profiles in ST and book jobs on the techs for...
Howdy everyone!At one of the sessions at Pantheon, the speaker spoke about "classifying calls" at either the end of the day or end of the week. I dont remember her name unfortunately.What exactly does this mean? How does this help? How is it done?I a...
Hello ST Community!I am a user experience researcher with ServiceTitan, working on an upcoming feature for the Dispatch board.Currently, we're testing designs for the new Weekly view and we'd like some user feedback to provide some direction.I have a...
Hello ServiceTitan Community!I am reaching out here to see if anyone is successfully using Dispatch Pro today, and would be interested in meeting up with me and a few colleagues to talk about how you got set up, what were some pain points or adaptati...
Hello all,My company has recently switched over to ServiceTitan software and we are all still learning the in's & out's. My lead technician had approached me this morning and requested that I add the full dispatch for the day to his mobile app. After...
Hey y'all -- I'm looking for feedback on dispatch pro feature. Any limitations that we should plan for? What's your favorite benefit from using dispatch pro?
Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...
Hey fellow Titans! Do you have jobs that span over multiple days and find it laborious to have to go to the job page to add an appointment? Would you like to be able to add an appointment from the Dispatch Board by either right clicking on the job or...
We have several locations with separate accounts and all locations except our maui location works well when text/email notifications go out for dispatch to the tech. Maui however did work in the past but hasn't for some time, email works but no text ...
The custom fields feature is great for call booking, but the answers do not show up on the job for the dispatcher to see from the dispatch screen. How can I get the answers to display here?
