Looking for a way to block out of town zip codes from going later in the evening and only being available in the morning arrival windows.Our technicians rotate zones daily and sometimes multiple technicians are in the same zone depending on call volu...
Hello everyone!The ST Dispatch board has been undergoing various improvements over the past months, including changes to the existing Daily view and the new Weekly view.My Dispatch team now has exploratory designs and proposed changes for how the Dis...
I saw Tyler's from Training And His was grouped the way I liked, but I cant seem to get it done. Any assistance would be great! Tried searching everywhere for an answer cant quite fine a resolution. Thanks!George
Are you a Construction Project Manager, Coordinator, Estimator, or Operations Manager? We need your expertise to test our new Crews Scheduling workflows!At ServiceTitan, we are dedicated to empowering contractors to reach the level of success they de...
Does anyone know how to turn on the sound so I can hear when something pops up on the Notification & Messages on the dispatch board?
I just wanted to suggest making it an option to lock the filters you choose on the dispatch board.We are a company that has a couple of different locations and everyday we have to set the filters on the dispatch board to just our guys, or if we even ...
Hi!! We are looking for insight on how others split the roles of CSR/Dispatcher.We are an Plumbing Company that is growing. Looking for ideas / thoughts on having one person as CSR/Dispatcher/Permits, or having one person as a CSR/Permits and one per...
Hello,Does anyone know if there is a feature in the Chat that will automatically close a chat thread 24 hours after we have sent a message? I think it would help the CSR to find the open chats from customer replies.Thanks in advance for any ideas!
We often have to assign multiple tech to a job. When we do, even though the tech may have the same position, skills or abilities, we need to identify one of that to 'take the lead'. We have internal processes that one person has to do on each job and...
Dispatch Pros,We are excited to announce Pro Product Office Hours!!This is the time where you can join for FREE to meet with our Pro Product Managers (the ones who make the product) and ask all the questions!Come join and learn with others! Register ...
