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Technician Chat Appearance

I love the new feature with the technician chats showing as unread but I miss having it show in it's own side bar on the far right side of the dispatch screen. Would be great if that part could be restored as it was before

taliasc by • New Contributor
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Tech Communications

My guys only see the job they're dispatched to. However, sometimes I need to communicate to them that they need to get a tool from the office for let's say job #3. How do I communicate that with the techs in the morning about something they can't see...

Ventirght by • New Contributor II
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  • 1 replies
  • 1 kudos

suggestion - Dispatch Board SMS

We used to be able to pin the SMS panel on the dispatch board so we could see in real time communication with the techs. The instructions in service titan still say that it can be turned on in Board Appearance. It can not. It disappeared in the last ...

mhmaapg by • New Contributor
  • 599 Views
  • 2 replies
  • 3 kudos

Messages column on dispatch board - unwelcome change

Spoiler (Highlight to read)Hello, I would like to request that the messages sidebar on the dispatch board contain a pin so we can pin it to the board and make it more the way it used to be before it became a drop down in the latest update. Hello, I w...

Location Name on 5 Day Schedule

Are there any plans to have the location name as an option to have shown on the dispatch board with the 5 day schedule? This was something CSR could toggle on in the old 7 day schedule but since the 5 day schedule release it will only display Custome...

Priority80 by • New Contributor II
  • 515 Views
  • 1 replies
  • 0 kudos

ST Research - Dispatch Pro & Dispatch Assist

Hello everyone!My name is Daniel and I'm a user experience researcher supporting our ST dispatch team.We have a survey on the existing Dispatch Pro experience and a new Dispatch Assist feature currently being considered.We'd like feedback from anyone...

DanielHor by • New Contributor III
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  • 1 replies
  • 1 kudos

Emails to technicians

When I dispatch my technicians their jobs it goes to their tablets and their phones, how do I get the dispatch to show the customers email on their phones?It only shows name, address, and phone, no email.

espencer1 by • New Contributor II
  • 402 Views
  • 0 replies
  • 1 kudos

job pop up needs

when hovering over a job on the dispatch board it tells the invoice total I think we should also be able to see the total costs of material in that same spot

titanz1 by • New Contributor II
  • 651 Views
  • 1 replies
  • 1 kudos

Job Details relating to SPECIFIC Estimate

My Technicians struggle with getting the specific details for the work they need to complete. The JOB SUMMARY is not designed (nor should it be) to contain every minute detail of a job appointment. Currently: Job > Job Details > History > Estimates >...

bren98391 by • New Contributor II
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