Posts

Estimated time remaining on a job

One of the biggest problems we have keeping things running smooth, is when a job goes long, or is cut short because everything went very well, or an estimate doesn't pan out. We have to then look for calls, or let clients know we will be late. I woul...

jeff_kri by New Contributor
  • 18 Views
  • 1 replies
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Partner Portal users cannot cancel jobs

As of this morning none of our partner portal users can cancel any jobs. We own 5 markets so all of my office is on partner portal users. Admin have direct market log ins, we can cancel jobs. Ive reached out to support for help via email since my onl...

Owena by New Contributor
  • 24 Views
  • 1 replies
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Route Optimization Idea

https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2745 The 'Route Optimization' feature on the dispatch board needs some love. I've linked an Idea I made for it.

pblwayne by New Contributor III
  • 39 Views
  • 1 replies
  • 1 kudos

Customer Communication and Customizing messages/ Dispatch

Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...

info_nor by New Contributor II
  • 46 Views
  • 1 replies
  • 2 kudos

Wait list calls using Service Titan - How we do it!

In our dispatch we do have a wait list we all keep on paper and pen, so we decided to utilize Service Titan for these types of call. Most of the time we get to these calls, but sometimes we can't help them.Here's the workflow I created that helps our...

ChelseaAce by New Contributor III
  • 122 Views
  • 1 replies
  • 4 kudos

4 Tips for Dispatchers!

We are always sharing great tips and ideas for dispatchers in our Community CSR / Dispatcher group. Over the next month, we will adding additional resources and materials to help dispatchers be successful. This week I shared 4 tips within ServiceTita...

asnow
by Valued Contributor
  • 134 Views
  • 0 replies
  • 1 kudos

Shifts

None of our employees work 9-5 shifts. Why is this the only default option? My techs work 7-4 my office works 8-5 and we work shifts 8-4. There needs to be flexibility.

jhuck by New Contributor II
  • 119 Views
  • 2 replies
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Map 2.0 GPS Integration

We want to start using the Map more and I see some other posts with regard to filtering the information showing on the map. I am wondering if anyone knows if there are any Vehicle GPS systems that can integrate with Service Titan for more real time t...

Interested in ACP (Adjustable Capacity Planning)

If you haven't joined our CSR / Dispatcher Group here in community, we'd invite you to join. A couple of weeks ago in the group, we shared an article on nine best practices on how to effectively schedule technicians. We are going to take a deep dive ...

asnow
by Valued Contributor
  • 109 Views
  • 0 replies
  • 3 kudos