Is there a way to manually refresh technicians' locations on Maps 2.0?Our company has been having problems with Maps 2.0 for quite some time. It has not been updating correctly. For example, one of our technicians' locations was last updated four day...
I have a question, We are going to have some of our Sales guys doing a ride along with our service technician's for the winter time. Will the sales guy numbers be affected on the sale dashboard? If so what is a good process for the sales and service ...
Are there any options for sending more than one tech bio to a customer. For ex: 2 man jobs or when a tech has a trainee. As of now only one photo/bio is going out. Also, any verbiage included in bios about having trainees is appreciated.
Hello, I want to see if there is a resolution when my technicians dispatch themselves to a job and the system either auto arrives them, or they click arrive themselves, or sometimes don't "arrive" yet at all, and the customer cancels on the spot or d...
Hello everyone!You might recall seeing a recent post from me in the past month on a survey for proposed changes to the Dispatch board. We got a lot of great feedback from the survey, so thank you if you had participated in that!My current study is so...
Hi all,We have a few (but not all) of our dispatchers running into an issue when using the dispatch board. When clicking the calendar and choosing another date within the same month, all is well—but when they attempt to choose a date a few months awa...
Looking for a way to block out of town zip codes from going later in the evening and only being available in the morning arrival windows.Our technicians rotate zones daily and sometimes multiple technicians are in the same zone depending on call volu...
Hello everyone!The ST Dispatch board has been undergoing various improvements over the past months, including changes to the existing Daily view and the new Weekly view.My Dispatch team now has exploratory designs and proposed changes for how the Dis...
I saw Tyler's from Training And His was grouped the way I liked, but I cant seem to get it done. Any assistance would be great! Tried searching everywhere for an answer cant quite fine a resolution. Thanks!George
Are you a Construction Project Manager, Coordinator, Estimator, or Operations Manager? We need your expertise to test our new Crews Scheduling workflows!At ServiceTitan, we are dedicated to empowering contractors to reach the level of success they de...
