Posts

Resolved! Dispatch Board Setting

Let me start by saying I'm new to ServiceTitan, so this may be completely obvious and I am just missing it. But, is there a way to set your dispatch board to only show a fixed amount of time (say 7am - 7pm only) so it will quit shifting during the da...

wrichter by New Contributor
  • 134 Views
  • 3 replies
  • 3 kudos

Office staff attendance Tracking

I don't think it is possible in Service Titan, but I would love it if Service Titan allows Office Staff to have a screen that shows which Office Staff are checked in and working. That way if they take a break or leave the facility they could check ou...

JasonH by New Contributor
  • 150 Views
  • 2 replies
  • 0 kudos

KPI Entry

Is there a way to bulk update the technician monthly and daily goals with out going into each one and manual doing it.?

acaroluzzi by ServiceTitan Certified Administrator
  • 288 Views
  • 2 replies
  • 0 kudos

ST Updates Change Up Employee Permissions

Anyone else experiencing permissions automatically getting added or removed with system updates? We had an update last night and one of our dispatchers was no longer able to mark a technician as 'Done' once they had completed their After-Job Debrief....

Nelson_Gothard by ServiceTitan Certified Administrator
  • 297 Views
  • 1 replies
  • 2 kudos

Reverting back to "easy mode"

howdy everyone!one of our new dispatchers is using the "new" version of ST, with the flyout outs and all that.where in the settings can i change her back to the "old ways" like the way my login is setup? i cant seem to find it.thanks in advance!-Shan...

ssiegfri by New Contributor III
  • 883 Views
  • 6 replies
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Resolved! Sales Tax Zones setting

I have a question - Do the sales tax zones that are set up in Service Titan auto-update? I've started checking and some of them are incorrect. Am I supposed to check this every so often? I figured this was somehow automated.

KcWakem by New Contributor III
  • 616 Views
  • 1 replies
  • 0 kudos

Hide a business unit?

Is there a way to hide a business unit from the office? We are debating setting up a business unit for things like warehouse, stock inventory and non specific overhead time.

MirandaMel by ServiceTitan Certified Administrator
  • 377 Views
  • 1 replies
  • 1 kudos

User facing configurations.

Wanted to reach out and see if anyone has or has not noticed that the user side configuration is available to them. We received our update late and thats the only feature that appears to have vanished on this update. Anyone else?

tekkrack by New Contributor III
  • 532 Views
  • 2 replies
  • 1 kudos

Login Tracking

Hello! I am trying to track user metrics including employee logins, usage, and time on the mobile application. I am unsure if ServiceTitan offers this service, but it would be quite vital to our business and operations to have this sort of informatio...