New Contributor II


Ok so we have been trying for nearly a month to get service titan to connect to Quickbooks.  I have called customer service as well as the onboarding specialist and we cannot seem to get it going.  I have reports due and sales tax reports that I have to get done.  When I try to connect it will show it is connecting and then the web connector just disappears and goes away.  Which kicks me off.  I have uninstalled and re installed the web connector.  I have made sure all my GL accounts match.  I am at a loss on how to get it to stay connected.  When it pops up and ask me if I want to allow changes I click yes.


ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @ASHLEYZALMAN -- here's a web connector troubleshooting guide that includes short videos of the most common web connector situations and fixes for them. Let me know if this helps!

Sheena @ NiFT

We were finally able to get it.  Now we just have issues with our payments and invoices not exporting over.