New Contributor


Ok so we have been trying for nearly a month to get service titan to connect to Quickbooks.  I have called customer service as well as the onboarding specialist and we cannot seem to get it going.  I have reports due and sales tax reports that I have to get done.  When I try to connect it will show it is connecting and then the web connector just disappears and goes away.  Which kicks me off.  I have uninstalled and re installed the web connector.  I have made sure all my GL accounts match.  I am at a loss on how to get it to stay connected.  When it pops up and ask me if I want to allow changes I click yes.


ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @ASHLEYZALMAN -- here's a web connector troubleshooting guide that includes short videos of the most common web connector situations and fixes for them. Let me know if this helps!

We were finally able to get it.  Now we just have issues with our payments and invoices not exporting over.